messages database discrepancy / thread display does not match database / message list

RESOLVED INCOMPLETE

Status

MailNews Core
Backend
--
major
RESOLVED INCOMPLETE
11 years ago
8 years ago

People

(Reporter: Jérôme Bouat, Unassigned)

Tracking

1.8 Branch
x86
Linux

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2009-07-14] dupeme)

Attachments

(3 attachments)

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; fr; rv:1.8.0.9) Gecko/20061222 Firefox/1.5.0.9
Build Identifier: version 1.5.0.9 (20061206)

* My inbox folders summary tell I have 7 new messages
but displaying the content shows nothing.

* I always a message in the spam folder. It appear again even if I delete it.
The message has Epok date (1970), no subject and no message body.

Reproducible: Always

Steps to Reproduce:
1.
2.
3.
(Reporter)

Comment 1

11 years ago
Created attachment 249922 [details]
the inbox discrepancy

Left pane tell there are 7 new messages
but right pane shows nothing.
(Reporter)

Comment 2

11 years ago
Created attachment 249923 [details]
the fake message in spam folder

If I delete this message, if appear again the next time I select the spam folder.

Comment 3

11 years ago
The ghost message is bug 209501 

The inbox issue: are you sure there are mails there? It's likely that it just shows wrong count. Go into your profile folder, and delete the .msf for the Inbox. <http://kb.mozillazine.org/Profile_folder> 

Does that help?
(Reporter)

Comment 4

11 years ago
I deleted ~/.thunderbird/con51kno.default/Mail/Local Folders/Inbox.msf
and the 7 message could be displayed in the right pane.

I mean I will switch back to Evolution until Thunderbird become reliable.

Comment 5

11 years ago
->WFM since deleting the .msf file made the msgs show. 
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → WORKSFORME
(Reporter)

Comment 6

11 years ago
No, I'm not agree. Why Inbox.msf has been corrupted ? This is a bug.
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---

Comment 7

11 years ago
Yes, but unless you can reproduce the problem, there is not much to do about it...
(Reporter)

Comment 8

11 years ago
Maybe you should investigate you code.

Have you read the no-well formed '*.msf' files in order to understand what happened ?

If you don't want to watch it, please wait 2 years before closing this bug.

Comment 9

11 years ago
You haven't attached any malformed .msf files. Even if you had, I don't think reading it is a very likely way to find out what happened.

Keeping a bug "open" for the sake of it serves nobody's interests.
(Reporter)

Comment 10

11 years ago
Created attachment 250750 [details]
the corrupted Inbox.msf file (I archived it)

Comment 11

11 years ago
I think this is a duplicate of bug 358821.

Comment 12

10 years ago
(In reply to comment #0)
> * My inbox folders summary tell I have 7 new messages
> but displaying the content shows nothing.

This is a fairly easy to reproduce problem, under the right circumstances. I see it all the time. It happens when you have a process other than Thunderbird modify the mailbox, and the .msf index gets out of synch.

(I have a mailbox I use as an inbox that receives messages from another process. On UNIX, Mozilla makes provisions for this using what they call a "move mail" account. But they provide no equivalent capability in the Windows builds (which I'm using), so I'm stuck with frequently needing to regenerate the index. Fortunately recent releases have added a button to the folder property dialog, saving the effort of exiting, deleting the .msf, and restarting.)


(In reply to comment #6)
> Why Inbox.msf has been corrupted ? This is a bug.

Yes, I'd agree it is a bug. The logic that controls when to regenerate the .msf index has some holes. Though they go largely unnoticed by typical users receiving mail via Thunderbird's internal POP3 or IMAP retrieval.

 -Tom

Updated

9 years ago
Assignee: mscott → nobody
Jerome, still occurs with Thunderbird 3 Beta 2? http://www.mozillamessaging.com/en-US/thunderbird/3.0b2/
Whiteboard: closeme 2009-06-25
(Reporter)

Comment 14

8 years ago
It still occur on 2.0.0.21 (20090318) version.

I will not test a Beta release with my real data.
(In reply to comment #14)
> It still occur on 2.0.0.21 (20090318) version.
> I will not test a Beta release with my real data.

Please note that if you are imap, using a trunk build poses virtually no risk to your data. But if you feel you can't test now, I would strongly recommend testing beta 3 when it comes out.

Given deleting .msf file corrects the display, this hints ata dupe. But difficult to nail strictly by symptoms and without testing the latest development builds.
Severity: critical → major
Component: Mail Window Front End → Backend
Product: Thunderbird → MailNews Core
QA Contact: front-end → backend
Summary: messages database discrepancy ? → messages database discrepancy / thread display does not match database / message list
Whiteboard: closeme 2009-06-25 → [closeme 2009-07-14] dupeme
Version: unspecified → 1.8 Branch
RESO INCO due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago8 years ago
Resolution: --- → INCOMPLETE
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