37784 - [IMAP MSexchange]Cannot receive sent message from MS Exchange IMAP Mail Account

Status: VERIFIED FIXED

(MailNews Core :: Networking: IMAP, defect, P3)

Description

[Karen Huang]

Got abnormal Alert when trying to compose/send mail message

Used 04-28-09-M16 commercial build:

1) Login to MS Exchange Mail IMAP account
2) Tried to compose/send message
3) The compose even reopen again even I already click Send
4) Tried to send again
5) Got an Abnormal message: "Login Failed" even I login by using correct user 
name & password.

Expected results: Should allow to compose/send message successfully without 
reopening the compose window and displaying the abnormal Alert since I login the 
correct user id & password.

Comment 1

[Karen Huang]

Addtional Info: problem occurred on both MS Exchange migrated profile & new 
profile....Adding regression & nsbeta2 for the keywords.

Comment 2

[Karen Huang]

Raising the severity to major.

Comment 3

[Scott MacGregor]

Karen,
1) What was the smtp server you were trying to connect to? Can you list the smtp
settings here? (Not the imap settings)
2) Are you saying you needed to "log in" somewhere in order to send the message?
Does your smtp server require authentication or something? That's strange that
you need to log in for sending mail...

Thanks!

Comment 4

[Scott MacGregor]

i stomped on karen's priority setting.

Comment 5

[Karen Huang]

SMTP server name:poisonoak.mcom.com
user name: test02

Comment 6

[Karen Huang]

Furthermore, I see the send message got a copy in the Sent folder, but I didn't 
see the sent message display from the Inbox....

Comment 7

[Karen Huang]

SMTP problem? Why I can receive the message from other mail account if sending 
from MS Exchange(even it display Alert...), but just cannot receive from the MS 
exchange Inbox?

Comment 8

[Scott MacGregor]

Oh it's an imap problem?? your steps made it sound like the problem was with
sending the mail. I got this from reading the steps to reproduce the problem
that you listed at the beginning. You send you tried to send but the compose
window re-opened...and you got a login failed message. I assumed you meant the
smtp server was trying to ask you for a password or something.

Can you cahne the subject to reflect the problem is with getting messages not
sending them.

re-assigning to jefft who is our interop guru and changing the component to imap
not smtp.

Comment 9

[Karen Huang]

Scott, Actually this bug invloved two problems:
1) When trying to send message, it really reopen the compose window & display 
the Alert...
2) After send message, from MSexchange cannot receive message but can recieve 
message from other IMAP server....

Sound like SMTP frond end & IMAP backend problem..???

Comment 10

[Karen Huang]

Updating the summary to:
Cannot receive sent message from MS Exchange IMAP Mail Account

Comment 11

[Karen Huang]

Problem is still occurring on today's 05-01-11-M16 commercial build.

Comment 12

[Karen Huang]

More info: 
1) If try to create folders under the MS Exchange server, will got the same 
Alert....
2) If try to create the folder under the Inbox won't display this Alert.

Comment 13

[jefft]

What did the alert say? Any SMTP or IMAP log?

Comment 14

[Karen Huang]

Alert "Login Failed".
Will attach IMAP log soon.

Comment 15

[Karen Huang]

Attachment: Attach 5/1 build MSE IMAP log

Comment 16

[Karen Huang]

Please notice the following lines:
------------------------------------------------------------------------------

281[338ed10]: poisonoak.mcom.com:S-INBOX:PARSER:Internal Syntax Error: %s: * 3 
FETCH (UID 111 RFC822.SIZE 559 FLAGS (\Seen) ENVELOPE ("Mon, 01 May 2000 
13:22:07 -0700" "test  send" (("test02" NIL "
281[338ed10]: poisonoak.mcom.com:S-INBOX:SendData: 10 append "Sent" (\Seen) 
{792+}
..........

Comment 17

[jefft]

Can you try 4.7 and attach the 4.7 log? Thanks,

Comment 18

[Karen Huang]

Sure.

Comment 19

[Karen Huang]

Attachment: Attach 4.7 MSE IMAP log for Same mail account/same test scenario

Comment 20

[Karen Huang]

I cannot rename the folder either.....I don't think I need to log another 
bug....it seemed this is really serious blocker bug for IMAP Interop -- MS 
Exchange server.

Comment 21

[leger]

Putting on [nsbeta2+] radar for beta2 fix.

Comment 22

[Scott MacGregor]

adding interop keyword so we can track our interop bugs easily for mail connect.

Comment 23

[Scott MacGregor]

I actually have a fix for this bug attached to Bug #37827. I've verified that it
fixes the problem.

Comment 24

[jefft]

Guess I will be out of job. :-) Way to go, mscott.

Comment 25

[Scott MacGregor]

i just checked in the fix.

Comment 26

[Karen Huang]

Verified on WinNT 05-24-09-M16 commercial build
I can compose/sent/receive the messages without the Alert now.
Marking as verified.