Closed Bug 38913 Opened 26 years ago Closed 26 years ago

locate PSM dialog does not come up on NT

Categories

(Core Graveyard :: Security: UI, defect, P3)

Product:
Core Graveyard
Component:
Security: UI
Version:
1.0 Branch
Platform:
x86
Windows NT
Type:
defect

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: keiths, Assigned: lord)

References

(
URL
)

Details

(Whiteboard: [nsbeta2-])

I am using the M15 build on NT. To reproduce: Goto www.quicken.com Click the My Portfolio link next to Top Features: The browser just sits there trying to load the page. Now try and click another other link. The browser freezes. You have to go to the NT Task Manager to kill the browser before it can be used again.
2000051108 windows2000 worksforme entering www.quicken.com, click my portfolio, page loads. Please try to repeat with a newer build.
Status: UNCONFIRMED → RESOLVED
Closed: 26 years ago
Resolution: --- → WORKSFORME
I have reproduced this using the build from 5-11-2000. I'm doing this on NT 4.00.1381 with all the latest patches. Please reopen this bug
I wonder if this is prompting for PSM but the prompt is lost behind the window or something. keiths@cisco.com (Keith Spainhour) do you have the PSM installed?
Reopening for further investigation. Updating URL so it is clickable (bugzilla requires the http:// part for the URL link to work)
URL: www.quicken.com → htp://www.quicken.com
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
I just tested this on my Windows 98 box, with the same build (05/11/2000). I DO get a popup asking for PSM. I don't know what this is. So, maybe there is some problem getting this to happen on NT. Can you tell what PSM is and where to get it, I'll try again with it.
OK, I found PSM and installed it on my Win98 box. The link works fine now. It appears this may be an NT only problem. On Win98 without PSM, I got a popup asking where psm.exe is. On NT this never happened. Once PSM was installed on 98, the link worked. How does PSM relate to Mozilla and why did this one link need it? I'm just trying to understand this better so I can be a better tester. I'll install PSM on my NT box on Monday (5/15/2000) and see if that allows me into the link.
PSM is the Personal Security Manager. "Netscape Personal Security Manager (PSM) is a standards-based, client-independent application that performs PKI operations on behalf of the Mozilla browser. PSM also provides advanced cryptographic capabilities for applications that connect with Certificate Management System and greatly simplifies PKI operations for end users." PSM allows you to connect securely to secure sites. Mozilla does not have a built in component to handle this (Netscape's branded products have this built in) so it is necessary to install the PSM if you want Mozilla to connect to secure sites.
I installed PSM on NT and it worked fine. So it appears the bug is exists where PSM is not installed on NT. The "where is psm" popup dialog never comes up on NT and crashes mozilla.
Check out bug 33329. It talks about mozilla freezing if PSM fails to start. Maybe this is the same bug maybe its something different.
updating summary and product
Assignee: asadotzler → lord
Component: Browser-General → Client Library
Product: Browser → PSM
QA Contact: jelwell → lord
Summary: Quicken.com My Portfolio link freezes browser → locate PSM dialog does not come up on NT
Version: other → 1.01
Confirming. PSM not working on NT is an nsbeta2 issue, so nominating as such. Gerv
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: nsbeta2
Putting on [nsbeta2-] radar. edge case
Whiteboard: [nsbeta2-]
Fixed. There is now a message stating connection refused.
Status: NEW → RESOLVED
Closed: 26 years ago → 26 years ago
Resolution: --- → FIXED
Verified.
Verified.
Status: RESOLVED → VERIFIED
QA Contact: lord → junruh
Product: PSM → Core
Version: psm1.01 → 1.0 Branch
Product: Core → Core Graveyard
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