397688 - Unable to create an account on surveymonkey.com

Status: VERIFIED WORKSFORME

(Core :: General, defect)

Description

[Marcia Knous [:marcia]]

Seen using Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.9a9pre) Gecko/2007092604 Minefield/3.0a9pre.

1. Navigate to http://surveymonkey.com/.
2. Click on the Join Now for free button. 

Nothing happens and I get his in the Error console: Error: illegal character
Source File: http://smonkey.surveymonkey.com/js/SurveyMonkey.js

This works fine in both the Bon Echo Nightly and Safari - I get the window that pops up and allows me to create an account.

Comment 1

[Brian Polidoro]

I also get this message right before that error:
Security Error: Content at http://smonkey.surveymonkey.com/js/SurveyMonkey.js may not load data from http://surveymonkey.com/MyAccount_Join.aspx?KeepThis=true&TB_iframe=true&height=320&width=550.

Comment 2

[:Gavin Sharp [email: [e-mail]]]

This works for me using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a9pre) Gecko/2007092705 Minefield/3.0a9pre . That error sounds like bug 368516. It might depend on which server serves the JS file, or something.

Comment 3

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #2)
For issue of "Error console: Error: illegal character".

Following is list of ANSER section of response for consecutive DIGs on Win-XP SP2. (DiG 9.3.2, 210.196.3.183 is IP address of primary DNS of my ISP)
smonkey.surveymonkey.com apparently utilizes DNS round-robin for load balancing.
So your guess is very reasonable.

> C:\>dig @210.196.3.183 smonkey.surveymonkey.com
> ;; ANSWER SECTION:
> smonkey.surveymonkey.com. 85167 IN      CNAME   s3.amazonaws.com.
> s3.amazonaws.com.       222     IN      CNAME   s3-2.amazonaws.com.
> s3-2.amazonaws.com.     47      IN      A       207.171.191.249
> C:\>dig @210.196.3.183 smonkey.surveymonkey.com
> ; ; ANSWER SECTION:
> smonkey.surveymonkey.com. 26    IN      A       207.171.191.249
> C:\>dig @210.196.3.183 smonkey.surveymonkey.com
> ;; ANSWER SECTION:
> smonkey.surveymonkey.com. 85113 IN      CNAME   s3.amazonaws.com.
> s3.amazonaws.com.       168     IN      CNAME   s3-2.amazonaws.com.
> s3-2.amazonaws.com.     54      IN      A       207.171.181.225

However, when I did "Save Link As"(Firefox trunk 2007/9/27 build is used) for   http://smonkey.surveymonkey.com/js/SurveyMonkey.js, first part of the downloaded file was always 0x0D0A69662874797065 (file is read in binary mode for check).
  0x0D0A=[CRLF], 0x69662874797065="if(type"
(I tried more than 10 times of "Start Firefox, then 'Save Link As' of the URL)

To Gavin Sharp:
Does your comment mean that you could observe BOM in a SurveyMonkey.js from one of servers?
Or BOM is removed by Firefox when "Save Link As" when BOM for UTF-8(0xEFBBBF) exists?

Is there no possibility of problem due to mismatch between surveymonkey.com and smonkey.surveymonkey.com? ("Security Error:" part sounds due to this)

Comment 4

[:Gavin Sharp [email: [e-mail]]]

(In reply to comment #3)
> To Gavin Sharp:
> Does your comment mean that you could observe BOM in a SurveyMonkey.js from one
> of servers?

No, I wasn't able to reproduce the bug. I didn't see the error Marcia mentioned and the site seems to work fine.

Comment 5

[Marcia Knous [:marcia]]

Resolving this as WFM as I am not able to repro this. It could be some server error. Will add this to my tracking list for follow up.

Comment 6

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified; I haven't seen this since.