Closed Bug 397688 Opened 12 years ago Closed 12 years ago
Unable to create an account on surveymonkey
Seen using Mozilla/5.0 (Macintosh; U; Intel Mac OS X; en-US; rv:1.9a9pre) Gecko/2007092604 Minefield/3.0a9pre. 1. Navigate to http://surveymonkey.com/. 2. Click on the Join Now for free button. Nothing happens and I get his in the Error console: Error: illegal character Source File: http://smonkey.surveymonkey.com/js/SurveyMonkey.js This works fine in both the Bon Echo Nightly and Safari - I get the window that pops up and allows me to create an account.
I also get this message right before that error: Security Error: Content at http://smonkey.surveymonkey.com/js/SurveyMonkey.js may not load data from http://surveymonkey.com/MyAccount_Join.aspx?KeepThis=true&TB_iframe=true&height=320&width=550.
This works for me using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a9pre) Gecko/2007092705 Minefield/3.0a9pre . That error sounds like bug 368516. It might depend on which server serves the JS file, or something.
Product: Firefox → Core
QA Contact: general → general
(In reply to comment #2) For issue of "Error console: Error: illegal character". Following is list of ANSER section of response for consecutive DIGs on Win-XP SP2. (DiG 9.3.2, 184.108.40.206 is IP address of primary DNS of my ISP) smonkey.surveymonkey.com apparently utilizes DNS round-robin for load balancing. So your guess is very reasonable. > C:\>dig @220.127.116.11 smonkey.surveymonkey.com > ;; ANSWER SECTION: > smonkey.surveymonkey.com. 85167 IN CNAME s3.amazonaws.com. > s3.amazonaws.com. 222 IN CNAME s3-2.amazonaws.com. > s3-2.amazonaws.com. 47 IN A 18.104.22.168 > C:\>dig @22.214.171.124 smonkey.surveymonkey.com > ; ; ANSWER SECTION: > smonkey.surveymonkey.com. 26 IN A 126.96.36.199 > C:\>dig @188.8.131.52 smonkey.surveymonkey.com > ;; ANSWER SECTION: > smonkey.surveymonkey.com. 85113 IN CNAME s3.amazonaws.com. > s3.amazonaws.com. 168 IN CNAME s3-2.amazonaws.com. > s3-2.amazonaws.com. 54 IN A 184.108.40.206 However, when I did "Save Link As"(Firefox trunk 2007/9/27 build is used) for http://smonkey.surveymonkey.com/js/SurveyMonkey.js, first part of the downloaded file was always 0x0D0A69662874797065 (file is read in binary mode for check). 0x0D0A=[CRLF], 0x69662874797065="if(type" (I tried more than 10 times of "Start Firefox, then 'Save Link As' of the URL) To Gavin Sharp: Does your comment mean that you could observe BOM in a SurveyMonkey.js from one of servers? Or BOM is removed by Firefox when "Save Link As" when BOM for UTF-8(0xEFBBBF) exists? Is there no possibility of problem due to mismatch between surveymonkey.com and smonkey.surveymonkey.com? ("Security Error:" part sounds due to this)
(In reply to comment #3) > To Gavin Sharp: > Does your comment mean that you could observe BOM in a SurveyMonkey.js from one > of servers? No, I wasn't able to reproduce the bug. I didn't see the error Marcia mentioned and the site seems to work fine.
Resolving this as WFM as I am not able to repro this. It could be some server error. Will add this to my tracking list for follow up.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
Verified; I haven't seen this since.
Status: RESOLVED → VERIFIED
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