When I try to install Google Tool Bar, I get "chrome registration" failed message.




12 years ago
11 years ago


(Reporter: lorikirby, Unassigned)


Firefox Tracking Flags

(Not tracked)




12 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20071025 Firefox/
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/20071025 Firefox/

I searched BugZilla and Google'd for a way to fix "chrome registration" failure. It didn't just happen with Google Tool Bar; it also happened with trying to download a plug-in from ABC.com to watch TV episodes. I found nothing on BugZilla and a couple of questions similar to mine on a blog. 

I did end up finding a solution on a blog, given by a user who had the same "no answers on Mozilla or Microsoft (Vista)" as I did.  The solution, for her, was to RIGHT CLICK ON MOZILLA FIREFOX ICON, RUN AS ADMINISTRATOR.  POOF!!  The problem was gone.  I would like it if BugZilla or Mozilla could please post a SAFE fix to this problem.

Thank you very much.

Lori Kirby

Reproducible: Always

Steps to Reproduce:
1. Open Mozilla Firefox (you must be using Microsoft Vista [I have Home version]}
2. Go to "download Google Tool Bar" page
3. The "chrome registration message should pop up.
Actual Results:  
I got an error message saying this couldn't be installed because there was a chrome registration failure.

Expected Results:  
Install the plug-in's.

I think this is a MS Windows Vista problem along with an error in coding by the Mozilla development team.
over to extension / theme manager.
Component: Installer → Extension/Theme Manager
QA Contact: installer → extension.manager
I was unable to reproduce. Can you please confirm this occurs using the following url?

If it still occurs can you try opening your profile's extensions directory and check if there is already a directory named

Info on how to find your profile's extensions directory

If that directory is present open it, right click inside the directory, and select New -> Text Document. This will verify that you have write access to the directory which is required for chrome registration.


11 years ago
Product: Firefox → Toolkit
No response from reporter and we need more information to evaluate this.
Last Resolved: 11 years ago
Resolution: --- → INCOMPLETE
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