404646 - Customize toolbar menu is disabled with Mcafee Site Advisor

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: McAfee AV, defect)

Description

[Mike Springer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9b1) Gecko/2007110904 Firefox/3.0b1

After accessing the Customize menu, the menu remains disabled from further use. It only remains disabled in the current window the Customize menu was accessed from. The menu becomes enabled when a new window is opened, but the menu only works in that new window.

Reproducible: Always

Steps to Reproduce:
1.Open new window
2.Right-Click toolbar to open up drop down menu
3.Click the "Customize..." option
4.Close the Customize Toolbar window
Actual Results:  
On the closing of the Customize Toolbar window the menu of the browser remains grayed/disabled and cannot be turned back on.

Expected Results:  
The menu should have been re-enabled after the window was closed.

Comment 1

[Marco Bonardo [:mak]]

WFM, i think that it has been fixed by Bug 403854.
I had seen that before checkin, now it's WFM

Comment 2

[Samuel Sidler (old account; do not CC)]

Mike, can you confirm this WFM using the latest nightly of Minefield?

http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/

Comment 3

[Mike Springer]

I just checked it with the latest nightly and it still doesn't work. I think this may be a bug appearing only in Vista. 

Comment 4

[Marco Bonardo [:mak]]

mmh, i'm testing this on Vista Ultimate and XP, and following your steps it is still workforme on both systems...

Could you try in Safe Mode and with a clean profile?

Comment 5

[Mike Springer]

I just tried it in Safe Mode like you had suggested and the bug doesn't occur. And when I tried it with a clean profile the bug doesn't occur then either. I don't think this bug is an issue now.

Comment 6

[Marco Bonardo [:mak]]

probably caused by an extension, try disabling them one by one to find what is causing that

Comment 7

[Mike Springer]

I checked what extensions I had and the <a href="http://www.siteadvisor.com/download/ff.html">McAfee SiteAdvisor</a> extension was the one causing the bug. Once I disabled it the bug wasn't reproducible.

Comment 8

[Marco Bonardo [:mak]]

chg title, moving to extension compatibility

Comment 9

[Lucas Malor (mail: c6kfnkn2uc AT snkmail DOT c0m)]

Works For Me now. Can anyone confirm?

McAfee SiteAdvisor 26.5

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9pre) Gecko/2008051406
Minefield/3.0pre

Comment 10

[Lucas Malor (mail: c6kfnkn2uc AT snkmail DOT c0m)]

Resolving as WFM. Feel free to reopen this bug if it rehappens to you again.

Comment 11

[timeless]

We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.

Comment 12

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.