Freeze, must use force quit on AIM/AOL Mail login

RESOLVED WORKSFORME

Status

()

--
critical
RESOLVED WORKSFORME
11 years ago
11 years ago

People

(Reporter: colcam, Unassigned)

Tracking

({hang})

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/523.12 (KHTML, like Gecko) Safari/85
Build Identifier: 2.0.0.11

Tried to log into AIM/AOL mail, firefox will freeze, requres force quit-- have left it for over an hour, cannot navigate off page or quit normally

Reproducible: Always

Steps to Reproduce:
1.start firefox
2.log in at AIM mail
3.click on messages
Actual Results:  
freezes, have screen shot showing that it freezes the mail, although I can access via Safari

Expected Results:  
what it did before the last update, log in and access

have screenshot if you want picture showing time gap between machine and site
Component: Extension Compatibility → General
QA Contact: extension.compatibility → general

Updated

11 years ago
Keywords: hang
Summary: Freeze, must use force quit on mail login → Freeze, must use force quit on AIM/AOL Mail login
(Reporter)

Comment 1

11 years ago
Created attachment 294757 [details]
screenshot showing machine time and freeze time

I tried to start FIREFOX, went to mail to log in, log in went okay, then it froze at this point-- time shown on AIM panel, I left and went out to let it have time, came back, launched Safari and easily accessed AIM mail, machine time shown in uppper right corner.  That is over four hours, Safari, netscape, IE all work, FIREFOX must be "force quit" as it will not quit by any other method.  If I launch Firefox and do not go to AIM mail it will work, but sluggishly.
(Reporter)

Comment 2

11 years ago
Took laptop G4 to Panera Bread, used their ISP, duplicated failure there.  It must be some combo of Firefox updates and AIM mail updates hating each other, and I am lost.
(Reporter)

Comment 3

11 years ago
Found four others who have this error, some can close the page, some must force quit, all older G4 machines, all use SAFARI as means to access AOL mail.

Comment 4

11 years ago
Not only AOL mail, but my colleagues and I have found that AOL Instant Messenger fails to run (while simultaneously running the latest AIM version, and Firefox 3 Beta 4). One has to force quit AIM, but restarting it produces the same effect on AIM.
(Reporter)

Comment 5

11 years ago
Latest updates combined Apple Security Fixes and Firefox made it "go away" on my machines, still have one person who is having the problem.
(In reply to comment #5)
> Latest updates combined Apple Security Fixes and Firefox made it "go away" on
> my machines, still have one person who is having the problem.

is it clear this last person has the same problem?
(Reporter)

Comment 7

11 years ago
He did, but he says no more freezes in the past few days after the new Firefox update install.  He has an older and slow G4, that may be a factor.
so WFM from your end.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → WORKSFORME
(Reporter)

Comment 9

11 years ago
WFM?
google?  WORKSFORME  :)
(Reporter)

Comment 11

11 years ago
Yes-- at this point it works for me.  I prefer to know what a person means, than to guess at what he might mean, so I ask instead of using the Google "Wild F*ckn' Mess" answer.
Resolution: WORKSFORME → FIXED
FIXED is not appropriate - there is no patch here - so resolving again as WFM.  Please read https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution
Resolution: FIXED → WORKSFORME
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