411723 - sunlife.com - blocks non-Firefox Gecko user agents

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Grant]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en; rv:1.8.1.11) Gecko/20071128 Camino/1.5.4
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en; rv:1.8.1.11) Gecko/20071128 Camino/1.5.4

Can't gain access to the above listed website. It returns in the address field, the following message  www.sunnet.sunlife.com/member/signin/index.aspx?.webloc


Reproducible: Always

Steps to Reproduce:
1.try to gain access to this website
2.it won't allow me access
3.


Expected Results:  
I expect to again access since it works in Firefox and Safari

Comment 1

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Are you trying to log in from https://www.sunnet.sunlife.com/member/signin/index.aspx? or from another page?

Comment 2

[Stuart Morgan]

I don't see any issues here. Have you made sure that you are not blocking their cookies, and that JavaScript is not disabled, as it says on their page?

Comment 3

[Grant]

Answer to Smokey Ardisson and to Stuart Morgan:

Thanks for your prompt replies.
I am going to attempt to anser both of you in one message.
I am trying to log in to this website from my Mac OS X computer using the Camino 1.5.4 web browser. I first log into their server www.sunlife.ca. It does allow me to do that. Then under the "Sign in" section on the middle right side  of the window, I select "Plan Members" at which time it redirects me to their "error page" and the URL of that message is in the address field. That is the URL of their resulting error page that I sent you. I have "all cookies accepted" and "Java and java script" enabled as well.
Yet if I use he Firefox browser, I can login to "Plan Members" section of their website. I have no cookies disabled or any other things I'm noticing in my preferences.

Thanks,
Grant

Comment 4

[Stuart Morgan]

Okay, I can repro this in 1.5.4; my first attempt was messed up by cookies I had stored from an earlier trial in a 1.6 nightly. The blocking happens with the default user agent, but not when spoofed as Firefox, so moving to TE.

Grant, there's nothing wrong with Camino; the problem is that the site administrators decided to only allow a few specific browser, by name, into the site, and reject all others. This has been a discouraged practice for many years now, and you should complain to them, and point them to http://geckoisgecko.org

Comment 5

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

For anyone with a Firefox user-agent, the (laughable) error page recommending 128-bit security (the "highest available"), and IE 6 or NS 7 is https://www.sunnet.sunlife.com/member/blockpage128.asp

Comment 6

[Chris Lawson (gone)]

At least they got rid of the part about Netscape 7. :-p

The page now says "Firefox 2 or higher", though I'd bet money it doesn't work with Minefield, since it's still broken if you remove "like Firefox" from Camino's UA string too.

Comment 7

[Karl Dubost💡 :karlcow]

No apparent issues, no warning.