Firefox and Firefox Options disappear from the Mac OS-X Print Dialog Box.




Shell Integration
11 years ago
6 years ago


(Reporter: Martin Weinhous, Unassigned)


Firefox Tracking Flags

(Not tracked)



(3 attachments)



11 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv: Gecko/20071127 Firefox/
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv: Gecko/20071127 Firefox/

After Firefox launch, printing works normally. Print Dialog Box of OS-X shows Firefox options. Sometime later, Firefox options disappear from the Print Dialog Box and Firefox is no longer shown in the drop-down menu in that dialog box. Restarting Firefox temporarily restores Firefox to the drop-down menu. Am using a Xerox Phaser 8560DN printer and it's OS-X PDD file. The printer is installed as a Bonjour device. I have not *noticed* a similar problem in any other application but Firefox. I have not *noticed* a similar problem with any other printer.

Reproducible: Always

Steps to Reproduce:
1.  Launch Firefox
2.  Do routine use of my Mac, and then, for some not-yet-determined reason
3.  Notice that Firefox options are gone from the Print Dialog Box.

1.  My G5 Mac is running all of Apple's latest-and-greatest and is a reasonably clean system.

2.  I have a snapshot of the Print Dialog Box that I can send if you like. Just let me know.

Comment 1

11 years ago
Created attachment 297542 [details]
snapshot of the desired Print Dialog Box window

Am willing to work with whomever to stomp this bug...

Comment 2

10 years ago
This bug almost got me crazy... First of all it took me a while to understand that there was no headers/footers tab in Page Setup on Mac OS X (even if all user's guides point there... maybe there should be one after all), then I couldn't find the "Firefox" (or "Bon Echo" in my case) dropdown entry in the Print dialogue. After I found this bug report, I restarted Firefox and the dropdown entry magically appeared... so I confirm the bug.

I am Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv: Gecko/0000000000 Firefox/, it's the G4-optimized build (Bon Echo).

Comment 3

10 years ago
Forgot to add: Mac OS X 10.4.11.

Comment 4

10 years ago
There is also a thread on the Apple Website discussing this issue:

Comment 5

10 years ago
Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-US; rv: Gecko/2008070206 Firefox/3.0.1

FF ver 3.0.1 with MAC os X 10.5.4  - I can't duplicate this issue with either a shared Epson or direct USB Lexmark printer attached. May be only certain versions?

Comment 6

9 years ago
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv: Gecko/2009021906 Firefox/3.0.7

I'm hoping to resurrect this bug thread from the dead as it seems no
attention has been paid to it since the last post over 7 months ago.

This bug has been around since at least firefox 2.x, and has been in 
every version of firefox that I have used on my Mac since.

I have observed that it often occurs in two situations:

1.  After I have firefox running for a few days. 
2.  After I have printed a few times using 'Print Selection Only'.

As stated above, the only solution for recovering the firefox menu 
selection is to restart the program.

Comment 7

9 years ago
Created attachment 369253 [details]
A screenshot showing the disappearance of Firefox menu from the Print dialog.

Comment 8

9 years ago
Created attachment 369256 [details]
After restarting Firefox, 'Firefox' menu re-appears.
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