413645 - Help - my Mozilla does not work

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Eileen Turner]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322)
Build Identifier: Firefox 1.8

I get this error message at least 50 times a day while using firefox.  I about to delete it and go back to IE.  HELP

"The instruction at "0x6036179e" referenced at memory at "0x000001de".  The memory cannot be read.  Click ok to terminate the program, click cancel to debug program.

or

The instruction at "0x6339d627" referenced at memory 0x33fa0016.  The memory could not be written.  Click ok to terminate the problem.

Reproducible: Always

Steps to Reproduce:
1.Open Mozille Firefox
2. Use Mozilla Firefox
3.Get aggravated because the error is all i see when I use firefox
Actual Results:  
See above

Expected Results:  
See above and increase use to tylenol to get rid of my Headache

Perhaps work?

Comment 1

[Martijn Wargers (dead)]

Not a security bug, for help links, see http://www.mozilla.org/support/
If you could get a talkback ID, that could be helpful to find out what the cause is of your crash: http://kb.mozillazine.org/Talkback

Comment 2

[Daniel Veditz [:dveditz]]

talkback will help pinpoint the problem, and the support folks can take that talkback number and figure out where the crash is. If you're crashing 50 times a day, though, you might have spyware installed or a very old version of a plugin like Flash.

You can check your plugin versions by typing about:plugins into the address bar, and then check with each vendor to see if an update is available. The following mozillazine article has links to information about some popular plugins and where to get updates:
http://kb.mozillazine.org/Firefox_crashes

The upcoming Firefox 3 will include a feature to help keep plugins more up to date which should help with the crashing. If it started happening all of a sudden, though, I would suspect unwanted spyware/adware.

Also, search your system for the following known, crashy adware files:
  nsBrowserOpt.dll
  oFox.dll
  oFoxB.dll

Not all anti-virus programs detect these but they are causing lots of crashes for people. If you find them delete them if you can. They can sometimes come back, though, if your system is still infected.

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.x or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.8 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.