413937 - Please add "Can't Print" to list of Problem types

Status: RESOLVED FIXED

(Other Applications Graveyard :: Reporter, defect)

Description

[Marcia Knous [:marcia]]

Would be great to have this as a checkbox so we can easily identify top sites where users are having difficulty printing. Currently there doesn't seem to be an easy way to query for problem types specifically related to printing.

Comment 1

[Marcia Knous [:marcia]]

It would be great if this could happen before the final ship of FF 3.

Comment 2

[Robert Accettura [:raccettura]]

Attachment: Patch v1

Anyone have any comments on adding this?  I wonder if it will cause confusion (in particular over the word "Print").  Also, would it be used considering printing is generally something done towards the end of the visit to the page?  Or would the user have already left the page?

Anyway.... client side patch attached.

There's obviously some late-l10n here, so that must be taken into account as well.

Comment 3

[chris hofmann]

we would need to do this right now, and get it into beta 4 for it to have the kind of positive impact that is desired. I think I agree with robert,  there are still some issues to figure out on how to get good data gathering, and it might be to late to take this.  Is there some other way we might work around, like do a special report that searches commments for "print"

-chofmann

 

Comment 4

[Marcia Knous [:marcia]]

I am most concerned about top tier sites where users can't print boarding passes, UPS, Fedex, etc.  In one sense Robert is right, the user might have left the page, but in the case of Fedex online, you can still be on one of the pages and logged into your account and have a print failure.  So I think it would be useful unless there is another way to query the database and extract out those instances if they exist.

Comment 5

[Reed Loden [:reed]]

Comment on attachment 304062 [details] [diff] [review]
Patch v1

I'm going to land the string tonight.

Comment 6

[Reed Loden [:reed]]

Checking in extensions/reporter/locales/en-US/chrome/reportWizard.dtd;
/cvsroot/mozilla/extensions/reporter/locales/en-US/chrome/reportWizard.dtd,v  <--  reportWizard.dtd
new revision: 1.12; previous revision: 1.11
done

Comment 7

[Reed Loden [:reed]]

Checking in extensions/reporter/resources/content/reporter/reportWizard.xul;
/cvsroot/mozilla/extensions/reporter/resources/content/reporter/reportWizard.xul,v  <--  reportWizard.xul
new revision: 1.14; previous revision: 1.13
done