419974 - Breakpad fails to get error data in Safe Mode

Status: RESOLVED INCOMPLETE

(Toolkit :: Crash Reporting, defect)

Description

[Emil Ivanov]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4pre) Gecko/2008022704 Minefield/3.0b4pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4pre) Gecko/2008022704 Minefield/3.0b4pre

This occured on the Safe Mode prompt and after clicking "Reset bookmarks to defaults", make changes and restart sometimes i got crash but the crashes are always empty
Only build id and uptime 0

http://crash-stats.mozilla.com/report/index/ac8a086b-e588-11dc-babf-001a4bd46e84
http://crash-stats.mozilla.com/report/index/cfd1c28c-e585-11dc-b2ab-001a4bd43ed6
http://crash-stats.mozilla.com/report/index/a00dc52b-e58a-11dc-8e87-001a4bd46e84

Reproducible: Always

Comment 1

[Emil Ivanov]

BTW the option to reset bookmarks to defaults is not working bug 397826

Comment 2

[Samuel Sidler (old account; do not CC)]

(Side note: 'uptime' being 0 is bug 419070.)

Comment 3

[Samuel Sidler (old account; do not CC)]

I can't reproduce this.

To reproduce, I restarted Minefield in safe mode then found a bug that had the "testcase" and "crash" keywords and made Minefield crash. When it did, the generated report was fine: bp-4bdfe0ca-eb1c-11dc-a9b8-001a4bd43ef6

Aravind, can you look and see if there's some reason those three, specific reports didn't process?

Comment 4

[Emil Ivanov]

Well i remember that it crashed on the profile manager, not when the main browser window was loaded. Not sure if the browser is really started then. I will try tomorrow with same build again.

Comment 5

[(not currently active) Ted Mielczarek]

The Breakpad exception handler gets set up very early in startup. It's loaded before the profile manager.

Comment 6

[Emil Ivanov]

Another: http://crash-stats.mozilla.com/report/index/0dac290c-eb79-11dc-aa7d-001a4bd43ed6

what i did was: start with new profile parameters -p -no-remote -safe-mode
first checked reset bookmarks and restarted
then rested all setting and restarted
no crash still
then i went into the start page and bookmarked it
then started again with reset bookmarks and got crash

I will try to make clear steps to reproduce.

Comment 7

[Emil Ivanov]

Hm this time i got crash when i deleted my test profile and clicked cancel
http://crash-stats.mozilla.com/report/index/bf157b6b-eb79-11dc-add0-001a4bd43ed6

Comment 8

[Emil Ivanov]

I cant give exact steps to reproduce, because it seems the crashes are random.

Could crash 2 more times but like the last one they have data
http://crash-stats.mozilla.com/report/index/84039366-eb7b-11dc-8b5d-001a4bd43e5c
http://crash-stats.mozilla.com/report/index/a153a2b0-eb7a-11dc-b8e3-001a4bd43ed6

Comment 9

[Aravind Gottipati [:aravind]]

Here is the processor log for the first one.

createReport for ac8a086b-e588-11dc-babf-001a4bd46e84
inserted data: ClauseParameters:{'build_date': datetime.datetime(2008, 2, 27, 4, 0), 'product': u'Firefox', 'os_name': None, 'user_id': u'0be5ef40-9e6c-4673-9e45-3f20a7d
884eb', 'uuid': 'ac8a086b-e588-11dc-babf-001a4bd46e84', 'os_version': None, 'url': u'', 'last_crash': 1225, 'address': None, 'cpu_name': None, 'uptime': 0, 'comments': N
one, 'id': 262790551L, 'cpu_info': None, 'reason': None, 'version': u'3.0b4pre', 'build': u'2008022704', 'install_age': 4091, 'signature': None, 'date': datetime.datetim
e(2008, 2, 27, 23, 6, 41, tzinfo=<socorro.lib.processor.UTC object at 0xb7aa242c>), 'email': None}
2008-02-27 15:06:51: minidump_processor.cc:52: INFO: Processing minidump in file /mnt/socorro/crash_dumps/2008/2/27/23/bp_60NqcN/ac8a086b-e588-11dc-babf-001a4bd46e84.dum
p
2008-02-27 15:06:51: minidump.cc:3245: INFO: Minidump opened minidump /mnt/socorro/crash_dumps/2008/2/27/23/bp_60NqcN/ac8a086b-e588-11dc-babf-001a4bd46e84.dump on fd 3
2008-02-27 15:06:51: minidump.cc:3290: INFO: Minidump not byte-swapping minidump
2008-02-27 15:06:51: minidump.cc:3635: INFO: GetStream: type 7 not present
2008-02-27 15:06:51: minidump.cc:3635: INFO: GetStream: type 7 not present
2008-02-27 15:06:51: minidump.cc:3635: INFO: GetStream: type 1197932545 not present
2008-02-27 15:06:51: minidump.cc:3635: INFO: GetStream: type 6 not present
2008-02-27 15:06:51: minidump.cc:3635: INFO: GetStream: type 4 not present
2008-02-27 15:06:51: minidump.cc:3635: INFO: GetStream: type 3 not present
2008-02-27 15:06:51: minidump_processor.cc:101: ERROR: Minidump /mnt/socorro/crash_dumps/2008/2/27/23/bp_60NqcN/ac8a086b-e588-11dc-babf-001a4bd46e84.dump has no thread l
ist
2008-02-27 15:06:51: minidump.cc:3219: INFO: Minidump closing minidump on fd 3
2008-02-27 15:06:51: minidump_stackwalk.cc:448: ERROR: MinidumpProcessor::Process failed
  File "/data/breakpad/processor/socorro/lib/monitor.py", line 88, in processDump
    processor.process(dir, dumpID, report)
  File "/data/breakpad/processor/socorro/lib/processor.py", line 154, in process
    report.flush()
  File "/data/breakpad/processor/socorro/models/__init__.py", line 629, in flush
    r = modules_table.insert().compile(engine=getEngine()).execute(*module_data)
  File "build/bdist.linux-i686/egg/sqlalchemy/sql.py", line 1064, in execute
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/base.py", line 783, in execute_compiled
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/base.py", line 570, in execute_compiled
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/default.py", line 200, in pre_exec
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/default.py", line 303, in _process_defaults
  File "build/bdist.linux-i686/egg/sqlalchemy/databases/postgres.py", line 581, in get_column_default
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/base.py", line 535, in execute_text
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/base.py", line 584, in _execute_raw
  File "build/bdist.linux-i686/egg/sqlalchemy/engine/base.py", line 602, in _execute
runProcessor for ac8a086b-e588-11dc-babf-001a4bd46e84
Something didn't work for signatures
Error in processor:
Caught Error (ignoring): sqlalchemy.exceptions.SQLError
(ProgrammingError) relation "modules_report_id_seq" does not exist
 'select nextval(\'"modules_report_id_seq"\')' {}
Wed Feb 27 15:06:51 2008 | Failed to process ac8a086b-e588-11dc-babf-001a4bd46e84


I am assuming the others are going to be similar.  Morgamic and I have seen similar errors in the staging env.  He is already working on a bug fix.  CCing him on the bug, so he is aware that this is happening in production as well.

Comment 10

[(not currently active) Ted Mielczarek]

Looks like you're getting broken minidumps. Probably not much we can do there, since we just call a Windows API to write them. Must be a really bad crash. :-/

Comment 11

[Aravind Gottipati [:aravind]]

Updated prod code for some utf fixes.  If there is nothing we can do here, I am going to close the bug.

Comment 12

[timeless]

reporter: if you could use http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg you should be able to file a bug for the crash....