425366 - After automatic update a pane is visible below status bar

Status: RESOLVED FIXED

(Firefox :: General, defect)

Description

[Reuben]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13

Firefox did an automatic update and when firefox restarted after install, a pane appeared below the status bar with the words "<menuitem" and "_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ^"under that.

About the thickness of 5 status bars, full width.

Screenshot available if required.


Reproducible: Always

Steps to Reproduce:
1. Start firefox
2.
3.
Actual Results:  
fault occured: pane appears : page space taken : nothing noticable in menus to unselect it. Whatever it is.

Expected Results:  
not showed pane.

Screenshot available.

Comment 1

[Reuben]

Attachment: screenshot of fault

Comment 2

[Ria Klaassen (not reading all bugmail)]

An extension that is running in Firefox is probably broken.
See http://kb.mozillazine.org/Gray_bar_below_status_bar

Comment 3

[Reuben]

Disabled all add ons and restarted both firefox then computer. Pane still exists.
See screenshot

Comment 4

[Reuben]

Attachment: after all add-ons diabled and reastart

Comment 5

[Reuben]

manifest file does not exist

Comment 6

[Ria Klaassen (not reading all bugmail)]

Did you try safe-mode? http://kb.mozillazine.org/Safe_Mode_(Firefox)
If the problem is gone in safe-mode then something might be running from your application directory. In that case first remove the Mozilla Firefox folder (right-click -> delete) and then reinstall Firefox.

Comment 8

[Reuben]

thanks.
Did the safe mode, and clicked disable all add-ons. clicked make changes and restart.

Firefox now appears normal.

Manually enabled all add-ons. restarted firefox. Firefox still appears normal.

Thanks for you help.

Comment 9

[Reuben]

Attachment: after safemode, reenabled all add-ons