429546 - I get a message that Bill Pay is not available; try again later. On IE it works perfectly.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Marion]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

On IE everything on the webpage works. On Firefox, I cannot get into BillPay. I get a message telling me that BillPay is unavailable; try again later. I called Wachovia and they checked and tell me they have no problems. They asked me what browser I was using and since I had just changed to Firefox, I tried it with IE and it worked flawlessly. Is there some setting that I am not using correctly? Please help. I would rather use Firefox for my internet banking, but as it stands, it will not let me......

Reproducible: Always

Steps to Reproduce:
1.Go to my bank site (Wachovia)

2.Open my account
3.Click on BillPay


Expected Results:  
"BillPay not available. Try again later."

Opened the BillPay page.

Comment 1

[Matthias Versen [:Matti]]

i guess that someone needs an account there 

Comment 2

[Darren VanBuren]

Have you tried spoofing as IE with User Agent Switcher?

Comment 3

[Wayne Mery (:wsmwk)]

Marion, do you still see this in version 3.5 or higher?  if you do, can try https://addons.mozilla.org/en-US/firefox/addon/59 (comment 2)

Comment 4

[Wayne Mery (:wsmwk)]

=> incomplete
please reopen if more information becomes available per previous comments