432876 - crash at a few sites but most common on gmail

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ivica]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14

I do like very much Mozilla Firefox but it's crashing a lot (if i compare it with Internet Explorer). That's for a few versions of Mozilla back but the recent one too. It was happening on my brothers laptop too (he have XP i have Vista). It is happening on a few sites but most on Gmail. I love both Mozilla and Gmail so please fix that.

Reproducible: Sometimes

Steps to Reproduce:
1.
2.
3.


Expected Results:  
Not to crash

I didn't noticed about any driver problem, it just says "Program is not responding" and after some time it may continue to work, or if i have oppened Gmail then it's stopping forever. Then i restart the Mozilla and everything is ok again. This is happening for a few months at least

Comment 1

[Ivica]

Please fix it. Thanks :)

Comment 2

[Ria Klaassen (not reading all bugmail)]

Does it also happen in safe-mode? This to rule out problems caused by add-ons.
http://kb.mozillazine.org/Safe_Mode_(Firefox)

Comment 3

[Ivica]

I haven't noticed that because i never use the safe mode(if i experience any kind of problems at that moment i use other browser).
Only 1 addons is installed on the both laptops: Html validator
Honestly i don't think so that this is the reason for the crash.

Comment 4

[timeless]

http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg

html validator *has* caused crashes. please get a stack trace.

Comment 5

[Ludovic]

I'm experiencing a similar problem (except I'm using XP) - not sure if it's related though, given the vagueness of this report (and mine).

Is there a document which contains more info on how to get FF stack traces? It often just hangs for me, leaking memory. After a while, if it doesn't stop hanging (which happens quite often, say 4 out of 5 hangs) I end up killing it. I'd love to get a stack trace, because right now there's not much I could put in a bugreport... Any pointers?

Thanks!

Comment 6

[Ludovic]

Please ignore above comment, I somehow missed the link you posted - very sorry. Will get a stack trace and create a new bug.

Comment 7

[Tyler Downer [He/Him]]

@Reporter, we have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://quality.mozilla.org/bug-writing-guidelines. You should also use a recent version of Firefox, from http://www.getfirefox.com.