436222 - classzone.com - clicking arrow does not open menu (sniffs for specific Firefox version)

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect, P3)

Description

[Elias]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008051206 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008051206 Firefox/3.0

On the website where it says "Student Tools" and "Teacher Resources" on the right hand side there is a little arrow next to both "Student Tools" and "Teacher Resources" that when clicked suppose to open a little drop down menu and it's not. I know for a fact that it works on IE but not so sure if it works on any other version of firefox. 

Reproducible: Always

Steps to Reproduce:
1.Go to http://www.classzone.com
2. Click World Languages under highschool
3. Click Illinois
4. Click "GO"
5. click on ¡En español! Level 1
6. Now try clicking the little arrows next to "Student Tools" and "Teacher Resources" on the right hand side.
Actual Results:  
The little drop down menu does not open like it suppose to. 

Expected Results:  
Open a little drop down menu

Comment 1

[Kai Liu]

The problem is with how the site is detecting browser versions.  It recognizes "firefox/1.5" and "firefox/2.0", but doesn't recognize Firefox 3 (or other Gecko browsers), so it ends up using incorrect code; it really should be checking to see if document.eval exists instead of hard-coding browser IDs, and if for some reason it does want to hard-code browser IDs, it should check for "Gecko" and not "Firefox".

This is a problem with the website being improperly coded, and is not a problem with Firefox.

Comment 2

[Hallvord R. M. Steen [:hallvors]]

still a problem, E-mailed

Comment 3

[Adam Stevenson [:adamopenweb]]

Issue still exists.

Comment 4

[Karl Dubost💡 :karlcow]

Putting back to contactready, as we didn't get an answer and nobody is assigned to the bug.

Comment 5

[Mike Taylor [:miketaylr]]

Adam, can you reach out here? 

Given how fragile all this code is... putting a simple suggestion isn't easy. But maybe you could get them in contact with me and I could help them re-write it?

Comment 6

[Adam Stevenson [:adamopenweb]]

There's a faq here:
http://www.classzone.com/cz/books/shared/Classzone_FAQ.pdf

The phone number for support no longer works and the domain for the tech support email is gone as well: [e-mail]

Many of the links head back to hmhco.com, which seems to have an updated version of this site. Seems like it's been abandoned, yet it's ranked 4407 by Alexa in the U.S.

So I contacted customer support at 1.800.225.5425, provided them with the details of this report and they opened a ticket. This product isn't being sold to new customers, but is still supporting existing customers for a number of years.

Comment 7

[Adam Stevenson [:adamopenweb]]

The company has responded:
"Our development team has implemented a fix and we have verified that the issue reported is now resolved."

..but I'm still able to reproduce the issue. Maybe they just haven't pushed yet, will ask.

Comment 8

[Adam Stevenson [:adamopenweb]]

They are saying: "Further research indicates when you go through the log-in process the links work in both Firefox and Internet Explorer."

It doesn't make a lot of sense, but should work for users that are logged in. I'm going to close this report.