437741 - Printing web pages through Microsoft Office 2007 .MDI file format (Microsoft Office Document Image Writer) generates .MDI files that crash Microsoft Office Document Image viewer

Status: RESOLVED INVALID

(Core :: Printing: Output, defect)

Description

[Michael A. Fontes]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

Attempting to print web pages as .MDI documents using Microsoft Office Document Image Writer produces .MDI files that cause Microsoft Office Document Imaging viewer to crash when opening .MDI files generated through printing in Firefox 3.0 RC1/RC2. Printing as .MDI files through Firefox 2.0 and non-Firefox browsers not affected. This affects printing as an .MDI file in Firefox 3.0 - There is a workaround for the time being by printing as a TIFF file through the Microsoft Document Image Writer options.

Reproducible: Always

Steps to Reproduce:
1. Open any web page, or attempt to print from whatever web page you're currently on.
2. Using File -> Print menu, or the Print button from Firefox toolbar, print using Microsoft Office Document Image Writer as the printer name, and printing as a .MDI file. (Set by default via the Properties button, Advanced tab in Properties dialog.)
3. Attempt to view resulting .MDI file. (Depending on whether Microsoft Office Document Imaging is configured to automatically start up to display the page you were printing upon completion of printing the page, or opening up any .MDI file generated by printing to the Microsoft Office Document Image Writer through Firefox 3.)
Actual Results:  
Microsoft Office Document Imaging viewer crashes when attempting to open any web page printed/saved as an .MDI file through Firefox 3 RC1/RC2. The following error message appears:

"Microsoft Document Imaging has encountered a problem and needs to close. We are sorry for the inconvenience.", with the option to send the resulting error report to Microsoft for analysis, and an option to restart Microsoft Office Document Imaging viewer.

Output from Microsoft Office Document Imaging viewer error message -

Error Details: 
Mspview failure

Error Signature: 
AppName: mspview.exe      AppVer: 12.0.4518.1014     AppStamp:45417584
ModName: msvcr80.dll      ModVer: 8.0.50727.1433      ModStamp:471eb5ae
fDebug: 0       Offset: 000172d7

Expected Results:  
Printing web pages as .MDI files under Firefox 2.0.xx.xx (Last known good version: Firefox 2.0.0.14) and Internet Explorer 6 or 7 generated .MDI files that opened under Microsoft Office Document Imaging without any problems. (I.E. Microsoft Office Document Imaging did not crash when opening .MDI files generated with those web browsers.) At this time, I do not have enough information to determine whether the crash was related to a change in how Firefox 3 prints out web pages to the Windows XP printer drivers, or with Microsoft Office 2007's version of Microsoft Office Document Imaging, or if the bug can be reproduced under Windows Vista.

Problem reproduced on a Pentium-4 HT laptop computer (Dell Inspiron 5160, 768MB RAM, Windows XP Service Pack 3), with Microsoft Office 2007 (Word 2007, Office 2007, Microsoft Office Document Imaging installed), and Firefox 3.0 RC1/RC2 (Upgraded from Firefox 2.0.0.14 - Last known good version to print web pages in .MDI file format.)

Comment 1

[Matthias Versen [:Matti]]

Isn't that either a bug in Microsoft Office Document Image Writer or Microsoft Office Document Imaging viewer which should never crash ?

Comment 2

[timeless]

please send feedback to ms and report their incident id here ;)

Comment 3

[Rajendran Kolandasamy]

I am experiencing the exact same problem. MODI is all good with FF2 and IE. The problem is only when FF3 is used to print using MODI (Microsoft Office Document Image writer). I cannot completely agree that this is a bug of Microsoft. The work around does not create a rich color file.

Comment 4

[Matthias Versen [:Matti]]

A microsoft driver generates a file that is crashing a Microsoft tool.....
If Firefox sends "bad" data to the printer driver, the driver must either reject it or drop the invalid data but it should not generate a file that is invalid.

Comment 5

[Matthias Versen [:Matti]]

marking invalid, MS bug