add-ons window freezes when Adblock Plus "option" button is pressed




Add-ons Manager
10 years ago
10 years ago


(Reporter: Michael, Unassigned)


Firefox Tracking Flags

(Not tracked)




10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

I just installed the new firefox 3.o RC 2 and upon opening the add-ons manager window to remove incompatible add-ons, I noticed that some icons showed incompatibilities, some were compatible, and others were blank.  I clicked on the "option" button for the blank (icon) Adblock Plus add-on and (only) the window for the add-ons manager froze and wouldn't allow me to close it (I got the windows beep that usually indicates a yes/no type message box is open and must be answered immediately, except no such window was running).

Reproducible: Always

Steps to Reproduce:
1.Open the add-ons manager from the tools list in the menu bar
2.find an add-on with a blank icon the "option" button for that add-on
Actual Results:  
The add-ons manager window froze and beeped when I clicked anywhere in the window.  I have to close the window with the windows task manager.

Expected Results:  
An error message should have popped up and explained some problem with the add-on's compatibility.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1a1pre) Gecko/2008060807 Minefield/3.1a1pre

I see no problem with Adblock Plus version There is even a newer one: 
Did you try updating your extensions?

Comment 2

10 years ago
The problem is not with Adblock Plus.  I found that if you install Firefox 3 on top of Firefox 2 (without an uninstall first) then you get the blank icon errors in the add-ons manager.  I tried a clean install by uninstalling Firefox 2 first.  In that situation, I had no trouble with installing and using the new Adblock Plus (as well as other add-ons).  The issue is probably with the Firefox 3 installer.
Component: Extension Compatibility → Extension/Theme Manager
QA Contact: extension.compatibility → extension.manager


10 years ago
Duplicate of this bug: 438910
Please attach copies of extensions.ini, extensions.cache, extensions.rdf and extensions.log from your profile folder.

Comment 5

10 years ago
(In reply to comment #2)

I have had the same problem. Michael I don't think the problem is with any of the extensions themselves. The computer I use that experiences this problem also has Firefox 2 still installed (as a backup). The only difference that I can see in our two bugs is that I have never noticed any blank icons when the error occurs. That may be an error that pertains specifically to Vista, as my error occurred in XP.

I filed my own bug because I didn't see this one earlier. You may find my complete bug notes at the address below:

Comment 6

10 years ago
I've already uninstalled Firefox 2 and then reinstalled Firefox 3.  I didn't have any troubles with the clean Firefox 3 install.  Because of Dave Townsend's post I have reinstalled Firefox 2 from a clean install and then tried reinstalling Firefox 3 over top of the existing Firefox 2 installation with a lot of similar add-ons preinstalled.  Fortunately, at least for Firefox 3 rc 3 (the original post was with rc 2) I no longer had the blank icons in the add-on manager.  I had no more troubles with this bug.  So, perhaps this bug was due to my older add-on versions or Firefox 3 RC 2.  

Comment 7

10 years ago
I'm pretty sure this bug has to do with some sort of redundancy error that comes from having multiple versions of firefox. I just installed the release version of Firefox 3 (without uninstalling my versions of FF2 or FF 3 RC 2), and found both the same bug, and another that appears to be caused by the same error which I'll talk about in a minute. Anyways, I uninstalled both previous versions of firefox and then restarted my computer. Since then, I've had no further problems with this bug.

The other bug I encountered was a failure for updated add-ons to properly update upon restart. The updates would install, and then ask to restart to complete the update. Upon restart, when I opened add-on window, it asked me to again restart to complete the update. Thinking it was a fluke, I tried again. And then 2 more times. After uninstalling and deleting the previous versions of firefox, I have not encountered any further problems.


10 years ago
Product: Firefox → Toolkit
I am closing this report as incomplete. The information I requested in comment 4 is really critical to analysing what is going on here. Without that it will be impossible to resolve this. Please reopen if someone experiencing this specific problem can provide that.
Last Resolved: 10 years ago
Resolution: --- → INCOMPLETE
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