440977 - all cookies deleted each time firefox closes

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Milind Hegde]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

Everytime I close Firefox, none of my cookies are present the next time I open it.

Reproducible: Always

Steps to Reproduce:
1.Get a cookie (Yahoo login to remember you or something)
2.Close Firefox
3.Open firefox and go to the login page.

Actual Results:  
The Yahoo page would ask me each time to relogin, though I have checked the remember me for 2 weeks box. I checked my cookies, and the cookie was not present (It was present when I checked before I last closed it; it wa there the last time I had closed it because I had relogined at that time)

This problem is not confined to Yahoo, since I get the same problem with all sites that offer to remember me. ALL cookies are not present at time of opening as well.

Expected Results:  
The cookies should have been present, allowing me to view my pages without logigging in again.

Addon installed:
Adblock Plus
Adblock Plus: Element Hiding Helper
Dictionary Tooltip
FEBE 6.0b(20080618_195131)
FireGestures (disabled)
Flashblock
FoxyTunes (disabled)
Gmail Notifier
iMacros
Orbit Downloader Firefox Integration
URL Fixer
User Agent Switcher

Comment 1

[myles7897]

Do you have Firefox set to erase data on close?

Check by:
1. Opening Firefox
2. Going to the Tools menu and selecting Options
3. Switch to the Privacy tab and look under Private Data

If "Always clear my private data when Firefox closes" is checked it could be deleting your cookies.  To stop this from happening either, click settings and uncheck "Cookies" or uncheck the box "Always clear my private data when Firefox closes".  If you uncheck "Cookies" in settings, Firefox will delete what ever is checked and not the cookies.  If you uncheck "Always clear my private data when Firefox closes" Firefox will not delete anything on close.

Comment 2

[Milind Hegde]

no, that is not enabled.

Comment 3

[myles7897]

try safe mode,
http://support.mozilla.com/kb/Safe+Mode

Safe Mode is a special way of running Firefox that temporarily disables extensions, themes and toolbar changes.

Comment 4

[eddie]

I have the same problem.... anytime I restart the browser, the cookies are deleted... and, no, I too did not set it up to delete the cookies upon browser close.... I start the browser in  safe mode by checking all the boxes (disbling all of them) and visit a few sites, close and I restart in safe mode again disabling everything -- -the cookies are deleted..... the only thing that was successful is uninstalling the firefox, deleting everything  and reinstalling it... it works but I have to return to all addons and settings et as I have relatively a large custumization and I do not want to set it up... I go back and reinstall all settings by mozbacup..... and the cookies are deleted when closing the browser.... How can I solve this and why safe mode does not work while uninstalling and deleting works to solve this problem?... I disable all addons reset all settings toolbars, everything else in the safe mode start, and visit a few sites and close, then restart in safe mode again ---- then again deletes all cookies.... how cn I solve this without deleting my addons , settings, all customization?.

Comment 5

[Chops]

This problem can be caused by a number of things.  Some add-ons can corrupt the cookies.sqlite file.  Certain, unnamed websites might send an intentional bug that causes this problem.  I experienced this problem shortly after my last FireFox update to 3.0.3.

Here is how you solve this problem:

1.  Win. XP:

Go to Start >>> Run A dialog box comes up.  Enter "C:\Program Files\Mozilla Firefox\firefox.exe -P".  Make sure you have the "-P" option.

Vista:

Go to Start menu, and on the "Start Search" bar, type "Run" and press enter.  A dialog box comes up.  Enter "C:\Program Files\Mozilla Firefox\firefox.exe -P".  Make sure you have the "-P" option.

2.  Create a new profile, with a different name from "default user" or the one you were using before.  Press OK.  You will no longer have any problems with cookies.

3.  All of your preferences and add-ons/extensions will be lost, because you are creating a new profile.  First go through and fix all your preferences.

4.  Add one extension or add-on at a time, checking your log-in saving ability each time by closing and restarting FireFox and going to a log-in that normally saves your computer, such as Yahoo! Mail.

5.  If the problem occurs again after installing one of the add-ons, go through this process again and do not install that add-on.

6.  Be a good sport and report that add-on to Mozilla and the add-on company.

Good Luck.

Comment 6

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.9 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 7

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.