442605 - I can play video on all websites except for CNN video, I switch back to Firefox 2.0.0.14 and CNN Video now plays.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Alex Marinakis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14
Build Identifier: Firefox/3.0

I can play video on all websites except for CNN video, I switch back to Firefox 2.0.0.14 and CNN Video now plays.

Reproducible: Always

Steps to Reproduce:
1.Just access cnn video, screen remains black and video never plays. (Firefox 3.0)
2.
3.
Actual Results:  
No video!

Expected Results:  
Played video.

New browser seems faster, but you should make all add-ons compatible before you offer the download.  

Downloading and using Firefox right at this time has been nothing but a headache!

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0

This works fine for me with a spoofed user agent string, so this is probably a matter of wrong browser sniffing.
In about:config, make a new pref with the name general.useragent.override and a value of (for example) Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13
http://kb.mozillazine.org/About:config

Comment 2

[Jim Mathies [:jimm]]

Might be a dupe of bug 427382 ?

Comment 3

[A Gaudio]

Assuming this is the CNN video found at http://www.cnn.com/video/ that now uses flash to play, I've found this is a case of bug 365772. Specifically, the javascript behind their player uses window.globalStorage. If I have my cookie expiration policy set to "Always Ask", then attempts to access storage result in a security exception (visible in the Error Console) and the video and other data never loads. If I set the policy to "Keep until they expire", everything loads fine.

Comment 4

[Alex Marinakis]

Thanks for your reply, but uninstalling Google toolbar fixed the problem for me.

Comment 5

[A Gaudio]

I don't have Google toolbar. In fact, I should point out I'm running on Mac OS X.

Comment 6

[Wayne Mery (:wsmwk)]

Do you still see this problem using the most recent versions of all components (application, plugins and add-ons)?

If you do not, please close the bug with resolution set to WORKSFORME. If problem was caused by add-on or non-mozilla code please use INVALID resolution.
If you do still see the problem, please comment in the bug.

Comment 7

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.10 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.