445129 - Cannot browse support articles

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect)

Description

[VanillaMozilla]

Starting from the Sumo home page, I can't find link to a listing of support articles.  The problem is that the link "Knowledge Base" in the upper right goes nowhere. Thus, if a search fails to find the information, there's simply no way to find the needed article.  After considerable searching--at least 1/2 hour--I never succeeded in finding the list.

This report applies to guest visitors.  I don't know what happens if you're logged on.

Comment 1

[David Tenser [:djst]]

We should just use the same link as we're doing with the in-product start page at http://support.mozilla.com/en-US/kb/Firefox+Help

Comment 2

[Chris Ilias [:cilias]]

There's actually a "Browse all Knowledge Base topics" link at the bottom, which points to <http://support.mozilla.com/tiki-wiki_rankings.php?style_mode=inproduct&locale=en-US&limit=500&categId=1>.

I had to scroll down to see it; so this could be a result of bug 442182. VanillaMozilla, did you see the link, or did you want something more?

Comment 3

[David Tenser [:djst]]

I don't see that link on http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page

Comment 4

[Chris Ilias [:cilias]]

Oh, I see. You're referring to the web site start page, not the in-product start page.

Comment 5

[Stephen Donner [:stephend] Not actively reading bugmail]

This seems to still be a problem, no?  I'm not sure, so reopening just in case!

Comment 6

[Chris Ilias [:cilias]]

The fix is the "Browse all Knowledge Base topics" link on the website start page.

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #6)
> The fix is the "Browse all Knowledge Base topics" link on the website start
> page.

As always, thanks, Chris; re-verifying.

Comment 8

[[:Cww]]

it appears twice for me!  (That's actually kinda weird)