446461 - Adobe Reader 9.0 downloader extension uses incorrect maxVersion

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[James]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Because Firefox 3.0 reports that Adobe Reader 9 is incompatible, it terminates the entire download process.  I have to go to a separate Adobe website in order to get the Standalone version of Reader.

Reproducible: Always

Steps to Reproduce:
1. go to Adobe Reader website and click on Download button
2. give Firefox the OK to download
3. Firefox will report that the plugin is not compatible and then terminates.
Actual Results:  
Returns to Adobe website and does not allow the installation of Adobe Acrobat Reader.

Expected Results:  
Allow the download and installation of Reader 9.  Just do not allow the incompatible extension to be installed.

Comment 1

[Dave Townsend [:mossop]]

Exactly what does Firefox say about the plugin not being compatible?

Comment 2

[Michael]

I am having the same problem, the error message I get is:

"Adobe DLM (powered by getPlus(R)) 1.5.2.19 could not be installed because it is not compatible with Firefox 3.0.1."

Comment 3

[Dave Townsend [:mossop]]

This is an issue that Adobe need to resolve. They are using 3.0.0.* for the maxVersion for their extension where they should be using 3.0.*.

Kev, are you the right guy to reach out to them?

Comment 4

[Chris Lawson (gone)]

Presumably this is a problem on any Windows hardware. Is it a problem on other platforms?

Comment 5

[Dave Townsend [:mossop]]

Isn't an issue on OSX

Comment 6

[Hallvord R. M. Steen [:hallvors]]

Can I presume this is no longer an issue?

Comment 7

[Karl Dubost💡 :karlcow]

I think it doesn't happen anymore. Let's close it.