446698 - Bookmark won't show/load

Status: VERIFIED DUPLICATE of bug 414715

(Firefox :: Bookmarks & History, defect)

Description

[Iwan van Dam]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 3.5.21022)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; nl; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

Firefox crashes while loading. The problem occur in the bookmark thingy. I have even some errors: Fout: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsBrowserGlue.js :: bg__initPlaces :: line 386"  data: no]
Bronbestand: file:///C:/Program%20Files/Mozilla%20Firefox/components/nsBrowserGlue.js
Regel: 386

Reproducible: Always

Steps to Reproduce:
1. Just start it, it won't load
2.
3.
Actual Results:  
It's getting a blank page. No homepage or anything

Expected Results:  
Loading all the way including my homepage/startpage (www.google.nl)

I got 2 errors which i can't show right here (one above). However, i got 2 programs installed. Program 1: webdeveloper (no problems in the past and reported me the errors in .js files) Program 2: Norton N360, this program add an extra toolbar (phishing filter)

Also this problem occurred in version 3.0 and the latest (3.0.1)

Comment 1

[Tyler Downer [He/Him]]

Just load Firefox? How do you know it is with the bookmarks? Can you please try starting Firefox in Safe Mode (http://support.mozilla.com/en-US/kb/Safe+Mode).

Comment 2

[Iwan van Dam]

I'm trying to but when i close it and restart firefox it is still the same way. I need to reboot my computer before it is working again. Visually the bookmark toolbar is not showing and it kind of hang. 

Thanks for the advise, i will try the safe mode next time. If i'm able to, i will report back here.

Comment 3

[Tyler Downer [He/Him]]

Can you give a screen shot or more info?

Comment 4

[Iwan van Dam]

Not at the moment, but i have the webdeveloper add-on installed and it showed me 2 errors. One is above the second one is erased. Both are .js files in the firefox program files folder. From what i remember, the second error had to do something with memory. When i have an error again i will report back.

Comment 5

[Iwan van Dam]

Attachment: Crash of firefox

This is the crash i was talking about.

Comment 6

[Iwan van Dam]

Attachment: Errors in webdeveloper

These are the errors i'm getting.

Comment 7

[Tyler Downer [He/Him]]

For the bookmarks, do you have any bookmarks in the toolbar? You can drag them there from the drop down menu.

Comment 8

[Iwan van Dam]

Yes, i do have bookmarks in the toolbar. They just won't show and when i open up the error console i get the two errors displayed in the screenshot. I'm also not able to access them thru the menu. 

I do not know what suppose to happen when you use the safe mode but firefox just works fine in there except for my startpage (www.google.nl) is not loading. Probably because everything is turned off. 

I will post an normal screenshot for you so you can see for your self.

Comment 9

[Iwan van Dam]

Attachment: Normal function firefox

This is firefox when operating normal. My startpage also is loading up, i just used a blank page to add my comment.

Comment 10

[Peter Weilbacher]

Apparently this can happen if Firefox crashes or the computer was switched off while it was running.

In my case, the computer was rebooted below Firefox, and I can see that the file places.sqlite in the profile is still locked somehow. Added complication is probably that I am running Linux and the profile is located on an NFS mount. I used the SQLite shell to test that the file is inaccessible:

   $ sqlite3 places.sqlite
   SQLite version 3.5.7
   Enter ".help" for instructions
   sqlite> .tables
   Error: database is locked
   sqlite> .databases
   Error: database is locked

The fix seems to be to (re)move that file or use the -safe-mode UI to do that. Afterwards one can at least restore the bookmarks from the backup (using the UI in Organize Bookmarks).
Again, in my case, cookies.sqlite was similarly locked and had to be removed.

This was with
   Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1b2pre) Gecko/20081014 
   Minefield/3.1b2pre
and just for the record, the errors I got were

Error: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]" nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: file:///home/programs/lib/firefox/components/nsBrowserGlue.js :: bg__initPlaces :: line 389"  data: no]
Source File: file:///home/programs/lib/firefox/components/nsBrowserGlue.js
Line: 389

Error: uncaught exception: [Exception... "Component returned failure code: 0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE) [nsIJSCID.getService]"  nsresult: "0x80570016 (NS_ERROR_XPC_GS_RETURNED_FAILURE)"  location: "JS frame :: file:///home/programs/lib/firefox/modules/utils.js :: anonymous :: line 105"  data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x8007000e (NS_ERROR_OUT_OF_MEMORY) [nsIDocShellHistory.useGlobalHistory]"  nsresult: "0x8007000e (NS_ERROR_OUT_OF_MEMORY)"  location: "JS frame :: chrome://browser/content/browser.js :: prepareForStartup :: line 753"  data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface]"  nsresult: "0x80004002 (NS_NOINTERFACE)"  location: "native frame :: <unknown filename> :: <TOP_LEVEL> :: line 0"data: no]

Error: uncaught exception: [Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface]"  nsresult: "0x80004002 (NS_NOINTERFACE)"  location: "native frame :: <unknown filename> :: <TOP_LEVEL> :: line 0"data: no]


Line 389 in the first message refers to the marked line below:
     _initPlaces: function bg__initPlaces() {
       // we need to instantiate the history service before checking
       // the browser.places.importBookmarksHTML pref, as
       // nsNavHistory::ForceMigrateBookmarksDB() will set that pref
       // if we need to force a migration (due to a schema change)
       var histsvc = Cc["@mozilla.org/browser/nav-history-service;1"].
-->                  getService(Ci.nsINavHistoryService);

       var prefBranch = Cc["@mozilla.org/preferences-service;1"].
                        getService(Ci.nsIPrefBranch);

Comment 11

[Tyler Downer [He/Him]]

Could you please try starting is a New Profile, adding a few bookmarks, and trying to reproduce from there?

Comment 12

[Peter Weilbacher]

I have currently no intention of crashing or rebooting my computer as it is used for serious work. Will let you know when I have time to play.

Comment 13

[Tyler Downer [He/Him]]

I will wait to here back from you. that information is important to see if this is an issue with an extension, or with Firefox.

Comment 14

[Marco Bonardo [:mak]]

this sounds like a locked issue, we are going to notify those issues to users

Comment 15

[Peter Weilbacher]

Right, this is a dupe. Is there another file open about the problem that crashing might create this condition in the first place, or should I file one?