451724 - Trying to print page as PDF results in crash

Status: RESOLVED WORKSFORME

(Firefox :: Menus, defect)

Description

[Jennifer Morrow [:Boriss] (UX)]

Whenever I try to save a page as a PDF through the print dialog, Firefox stalls and crashes, requiring a force quit.

Steps to reproduce:
1. Go to File, drag to Print
2. Click on PDF, drag to "Save as PDF"

Expected result:
Dialog page appears where you can specify PDF presferences

Actual result: 
Firefox freezes.  After about 5 seconds cursor turns to pinwheel, and Firefox will remain frozen.

Comment 1

[Steven Michaud [:smichaud] (Retired)]

I can't reproduce this, either in FF 3.0.1 or in a recent trunk (aka
1.9.1-branch) nightly (from 2008-09-03).

Extensions problem?  Does it happen when you start Firefox in Safe
Mode (hold Option while starting Firefox)?

System problem?  Does it also happen in Safari?

Comment 2

[Samuel Sidler (old account; do not CC)]

Boriss, any more information here? Without information we can't get this fixed...

Comment 3

[Jennifer Morrow [:Boriss] (UX)]

I can no longer reproduce this on my own machine with a build or release since updating OSX.  Must have been my computer or the OS.

Comment 4

[Samuel Sidler (old account; do not CC)]

Changing to WORKSFORME since there was no code change involved...

Comment 5

[Ray Beckerman]

I'm experiencing this problem. Whenever I try to print to pdf it crashes Firefox.

Comment 6

[Marcia Knous [:marcia]]

Please post the version of Firefox that you are using when you crash, as well as the Crash ID which you can get from typing about:crashes in the URL bar.

(In reply to comment #5)
> I'm experiencing this problem. Whenever I try to print to pdf it crashes
> Firefox.

Comment 7

[Ray Beckerman]

Sorry, can't get the crash information.
It just seizes up, both adobe and mozilla.

Firefox version is 3.0.3

Comment 8

[timeless]

ray: that's not a crash. it's a hang.

http://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

!analyze -v -hang