451953 - restart interrupted download

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[soloturn]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; i-NavFourF; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

firefox can pause and resume downloads, but unfortunately restarting an aborted download seems not possible.


Reproducible: Always

Steps to Reproduce:
1.
2.
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Comment 1

[Dale Mahalko]

In the middle of an 8-hour download over a slow 40kbit dialup connection, the modem hung up which paused the download.

When I tried to resume it later, the modem could not establish a connection on the first attempt, so now Firefox claimed the download had "failed" and the only option now is "Retry" ---- which starts the download over from the beginning! Arrrghhh!

REQUESTED FIX:

Don't eliminate the "resume download" function just because the connection fails when a resume is attempted. Allow people to repeatedly attempt to resume, as many times as they want.

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HACK to RESUME DOWNLOAD after "Download Failed":

I was able to continue the partial 4hr download only through a convoluted series of steps:

1. Make a backup copy of the incomplete 4hr *.part file 
2. Delete the download that was only offering Restart as an option
3. Start a re-download the file from the original site
4. Pause the download
5. Quit firefox completely so firefox.exe exits
6. Delete the now tiny 250kb *.part created by the restarted download
7. Copy back in the incomplete 4hr *.part, giving it the original name
8. Reopen firefox, open Downloads window
9. Make sure modem is connected and click the Resume button
10. Firefox doesn't realize I have swapped out the *.part file with the previous one, and so the download now resumes at the 4hr mark so I can finish the download without restarting.

Comment 2

[Liam K.]

Duplicate of bug 254544.

Comment 3

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.