452180 - Crash on Ubisoft-sites

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Andre R.]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

I tried the Anno and the Die Siedler page, but everytime I try to visit them with Firefox, it crashes. I get a "Fehlerbericht" error in Windows.

I can see the text, but once it loads the flashcomponents, Firefox is going down :P. How can I solve this? It works in IE7 and Opera.

Reproducible: Always

Steps to Reproduce:
If I visit a site like

http://anno.de.ubi.com/
or
http://siedler.de.ubi.com/
Actual Results:  
I get a window like this (in German and for Firefox)
http://www.righthemisphere.com/support/kb/Image/Image/Send_Error_Report.gif

Expected Results:  
Open the site.

Comment 1

[Matthias Versen [:Matti]]

If you report a bug with flash then include the used flash plugin version.
(enter about:plugins URL).

no crash with Shockwave Flash 10.0.2 d26 an Seamonkey trunk.
If you are already using the latest flash release 9.0 R124, you should try the Firfefox safemode as first step :
- http://support.mozilla.com/en-US/kb/safe+mode

If you still crash then you can only try the flash10 RC 
- http://labs.adobe.com/technologies/flashplayer10/

or create a stack trace with this instructions:
- http://developer.mozilla.org/en/docs/How_to_get_a_stacktrace_with_WinDbg
Please attach (not post) the stack trace.

Comment 2

[Andre R.]

I've tried Flash 10 and the save mode, but it don't work. Then I've tried this WinDbg-Software but I don't know how to run.

Comment 3

[Jesse Ruderman on Windows]

Andre, what do you mean by "didn't work"?  Does it still crash using Flash 10 and Firefox 3.5?

Comment 4

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.