456432 - KB article: Downgrading from Firefox 3 to Firefox 2

Status: RESOLVED WONTFIX

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Majken Connor [:Kensie]]

per the meeting we need a catch all article for users who are looking to downgrade.  Article should include:

- description of why it's a bad idea to downgrade
-- security updates
-- missing bookmarks issue when re-upgrading
-- many issues are in the profile or caused by conflicts with 3rd party issues, waiting for a newer update isn't a good idea, ask a question instead

- list of common issues people have with Firefox 3 that can be fixed without downgrading
-- missing bookmarks
-- location bar history won't clear/clear private data no longer works
(there are more, just going off the top of my head)

this should probably be edits to and possibly a renamed version of http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

Comment 1

[kyl2113]

kk, i'll get started on the howto, but i don't know enough about the firefox3 bugs or their workarounds, someone will have to help me

Comment 2

[kyl2113]

http://support.mozilla.com/en-US/kb/Downgrading+from+Firefox+3+to+Firefox+2?bl=n

Comment 3

[David Tenser [:djst]]

Chris, review?

Comment 4

[Majken Connor [:Kensie]]

It focuses too much on vague ideas of the developers' hard work and doesn't give the user any practical reasons for sticking with 3, especially when Firefox 2 gets security updates for a time.

Needs to address this point from above:
-- many issues are in the profile or caused by conflicts with 3rd party issues,
waiting for a newer update isn't a good idea, ask a question instead

Keep in mind the focus of this article isn't to help people downgrade, it's to convince them to seek support to get Firefox 3 working as it should.

Comment 5

[Chris Ilias [:cilias]]

Hi [e-mail]; thanks for taking this article on. We definitely appreciate it. 

Some of the more popular problems people have with Firefox 3 (causing them to want to downgrade) are:
http://support.mozilla.com/en-US/kb/Cannot+connect+after+upgrading+Firefox
http://support.mozilla.com/en-US/kb/Clearing+Location+bar+history
(more specifically) http://support.mozilla.com/en-US/kb/Hiding+bookmarks+in+the+Smart+Location+Bar
http://support.mozilla.com/en-US/kb/Bookmarks+and+toolbar+buttons+not+working+after+upgrading


If you need help with the markup used in articles, we have a markup chart at <http://support.mozilla.com/en-US/kb/Markup+chart>, or you can look at the source of other articles, like <http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox>
Source: <http://support.mozilla.com/tiki-pagehistory.php?locale=en-US&page=Installing+a+previous+version+of+Firefox&source=0>

Comment 6

[Tom Ellins [:TMZ]]

Resetting to default due to no activity for 6 months.

Comment 7

[[:Cww]]

At this point this is probably a wontfix since we're likely shipping 3.5 next week.

Comment 8

[Chris Ilias [:cilias]]

If there are no objections, I'll just delete the draft. (giving it one week before I delete)

Comment 9

[Chris Ilias [:cilias]]

Deleted