457239 - I get a message exception: netscape.javascript.jsexception

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[grdowling]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.2) Gecko/2008091620 Firefox/3.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.2) Gecko/2008091620 Firefox/3.0.2

This happens everytime I attempt to run the upload photos link on the site.  I have removed and reinstalled java and firefox with the same result.  It happens on 2 computers.  I am able to execute the link when I run IE.

Reproducible: Always

Steps to Reproduce:
1.Go to costcophoto
2.select upload photos
3.
Actual Results:  
I get the exception message above.  The loader site does not come up.

Comment 1

[Matthias Versen [:Matti]]

Do you get this in teh Firefox safemode ?
- http://kb.mozillazine.org/safe+Mode

Comment 2

[Srini]

I have similar issue, In Firefox 3.6 I am creating JAVA instance in my extension.
And after that I load applet in browser. Applet was not getting loaded.

But if I start browser in safe mode, applet gets loaded.
So how can I resolve the issue if it works in safe mode but not in normal mode?

Comment 3

[Matthias Versen [:Matti]]

The difference between the safemode and the normal mode is that extensions and themes are not loaded in the safemode.
Disable the extensions Themes one by one under tools/addons/extensions if it works in the safemode.

There is an additional difference between the normal and the safemode (disabled jit) but that should not matter.

Comment 4

[Srini]

thanks for quick reply.
Does that mean in my case, one of the extensions is not allowing applet to be loaded.

Comment 5

[Matthias Versen [:Matti]]

it looks like that is the case unless you get this with all extensions disabled. In that case it could be the jit compiler.

Comment 6

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 7

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.