pretty sharp increase in the number of crash reports (current ranked #7) around this stack trace. Very similiar to https://bugzilla.mozilla.org/show_bug.cgi?id=436302 where we blocked older versions of roboform 0 mozcrt19.dll strchr strchr.asm:101 1 avgssff.dll avgssff.dll@0x5546f 2 avgssff.dll avgssff.dll@0x22092 3 avgssff.dll avgssff.dll@0x219f6 4 avgssff.dll avgssff.dll@0x21b33 5 xul.dll nsFactoryEntry::GetFactory mozilla/xpcom/components/nsComponentManager.cpp:3562 6 xul.dll nsComponentManagerImpl::CreateInstance mozilla/xpcom/components/nsComponentManager.cpp:1666 7 xul.dll xul.dll@0x7b7eff (comment: On upgrade firefox will not restart) and a few with 0 mozcrt19.dll strchr strchr.asm:101 1 PlainOldFavorites.dll PlainOldFavorites.dll@0x4ebf 2 PlainOldFavorites.dll PlainOldFavorites.dll@0x1dfb (comment: crashes everytime you close it.)
FYI: I think a reporter had this problem in bug 457248
Note: AVG Free's plugin still has this bug... Anyone have a contact? Rewording title to make it more correct Workaround is to restart in safe mode, disable AVG SafeSearch, then quit and restart normally.
Summary: Firefox 3.0.3 Crash Reports in [@ strchr -- avgssff.dll & PlainOldFavorites.dll → AVG SafeSearch crash: Firefox 3.0.x Crash Reports in [@ strchr -- avgssff.dll]
Rey: Does anyone on that add-ons team have a contact here? (I don't, personally.)
Kev, do you have an AVG SafeSearch contact? Anyone know whether this still happens with the current version of AVG SafeSearch? If not, blocklisting the older versions might be appropriate.
Summary: AVG SafeSearch crash: Firefox 3.0.x Crash Reports in [@ strchr -- avgssff.dll] → AVG SafeSearch crash: Firefox 3.0.x Crash Reports in [@ strchr -- avgssff.dll] & [@avgssff.dll@0x9943 ]
Added bug 523876 specifically for vendor outreach to AVG.
Priority: -- → P2
Whiteboard: [crashkill] → [crashkill][crashkill-thirdparty]
Looking at that bug it appears to be related to a strchr problem that was showing up in avgssff.dll version 18.104.22.168 and prior. This is over a year old and I would say we do not have a problem with you blocking any AVG SafeSearch that has a version of "8.0". Can you provide any more details on what the current crashes are. Are they still from the "8.0" or are you seeing "8.5" or "9.0"?
It looks like this problem has mostly gone away... In the past 2 weeks on all FF versions, there are only 79 signatures matching "strchr | avgssff.dll@0x5546f". [It's possible there are more -- the same query shows an additional 2427 crashes at just "strchr"... But skimming though a few of those indicates that (1) the stacks are broken, so I can't see what called strchr and (2) avgssff.dll isn't present in the modules list anyway.] For the [@strchr | avgssff.dll@0x5546f] crashes, the module list indicates the majority are avgssff.dll version 22.214.171.124 (with a handful of other 8.0.0.* versions). So, the blocklisting we're doing in bug 519340 should take care of this too.
Assignee: prazak → dolske
Summary: AVG SafeSearch crash: Firefox 3.0.x Crash Reports in [@ strchr -- avgssff.dll] & [@avgssff.dll@0x9943 ] → AVG SafeSearch crash: Firefox 3.0.x Crash Reports in [@avgssff.dll@0x9943][@strchr | avgssff.dll@0x5546f]
Calling this fixed, any further work would be in new bugs at this point.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
Crash Signature: [@avgssff.dll@0x9943] [@strchr | avgssff.dll@0x5546f]
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