firefox startup-tries to update-fails-restarts-same result.

VERIFIED INCOMPLETE

Status

()

Toolkit
Application Update
--
major
VERIFIED INCOMPLETE
9 years ago
9 years ago

People

(Reporter: b140jito, Unassigned)

Tracking

1.9.0 Branch
x86
Windows Vista
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; MSDigitalLocker; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; .NET CLR 1.1.4322)
Build Identifier: 3.0.2

Click on firefox shortcut.  Updater runs.  Fails. Error message:update failed. make sure no other copy of firefox running.  When message closed, tries to update again with same result.  Stuck in loop and cannot get firefox to open.

Reproducible: Always

Steps to Reproduce:
1.Click on firefox icon.
2.
3.
Actual Results:  
Just start firefox.  Stuck in loop.

Expected Results:  
Error message appears that update failed.  That another copy of firefox is running.

update addons and opened browser.
Did you checked in the windows taskmanager(process tab) that no Firefox.exe is runnung ?
Did you try a reboot ?
Try starting Firefox in Safe Mode. You are trying to update to 3.0.3, correct?

Comment 3

9 years ago
b140jito, did you resolve your problem??  (
Severity: normal → major
Whiteboard: closeme 2009-04-25

Updated

9 years ago
Component: General → Application Update
Product: Firefox → Toolkit
QA Contact: general → application.update
Version: unspecified → 1.9.0 Branch
No comments on this bug from the reporter as for more information on the reproduction of it. This bug has closeme status after 6-15, so closing as incomplete now.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
Whiteboard: closeme 2009-04-25
verified
Status: RESOLVED → VERIFIED
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