460747 - Print settings ignored.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[netsupport]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.0.3) Gecko/2008092510 Ubuntu/8.04 (hardy) Firefox/3.0.3
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.0.3) Gecko/2008092510 Ubuntu/8.04 (hardy) Firefox/3.0.3

Under Linux, Firefox3 ignores any printer settings entered and system printer settings. 
Regardless of input (or system defaults) FF3 prints from MultiPurpose-tray non-duplex and upside down!.

This is specifically a Forefox 3 issue - Firefox 2 works correctly.

The printer used is an Epson C4200 via cups

Reproducible: Always

Steps to Reproduce:
1. Go to any webpage
2. File | print 
3. Check the printer settings are correct and the correct paper tray is selected (i.e. 'Cassette 1')
4. Press 'OK'
Actual Results:  
The printer will now prompt for paper in the MultiPurpose tray, (even though cassette 1 was selected).
If printing portrait, the page is also printed upside down - (i.e. the bottom of the page exits the printer first!)

Expected Results:  
The printer should print via cassette 1 (and right way up) as per the dialogue.

This is specifically a Firefox 3 issue. Firefox 2 (and every other application I have tried) prints properly.

Comment 1

[Daymon Lester]

This got fixed (somewhere back in Intrepid/Jaunty), and IS BROKEN AGAIN.

Under Kubuntu Karmic (9.10)- latest version, fully up to date (Dec 16th 2009) firefox completely ignores the printer settings (both the cups defaults and the user specified settings in firefox) and always the printer will now prompt for paper in the MultiPurpose tray, and print upside down - (i.e. the bottom
of the page exits the printer first!)

Come on Guys - you fixed this before, please do so again. I haven't got a clue on this one!

Comment 2

[Daymon Lester]

Sorry meant to say it got fixed in 3.0 release but is broken in 3.5 release (forgot way site I was on!) The version of firefox I am currently using is 3.5.5.

Comment 3

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 5

[netsupport]

Thanks Tyler - yes under Firefox 3.6.12 with a fresh profile it seems to be OK.