464213 - Firefox frequently crashes on this site. IE does not. [@ ntdll.dll@0x43387][@ NPSWF32.dll@0x5dd18]

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[jason]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3

Firefox frequently crashes while browsing the woome.com site but doesnt crash during other site visits. IE does not crash on this site.

Reproducible: Sometimes

Steps to Reproduce:
1.go to woome.com
2.start browsing the site, especially your friends.
3.
Actual Results:  
Happens the majority of the time.

Expected Results:  
It should have allowed you to browse this site without crashes.

Comment 1

[Mardeg]

Please copy the latest one or two links that appear when you put about:crashes into the address bar to a comment here please.

Comment 2

[jason]

http://crash-stats.mozilla.com/report/index/8c0cab01-28c6-49b1-a0b9-0a1420081110

http://crash-stats.mozilla.com/report/index/51cf9e59-9d9d-11dd-89fc-001cc4e2bf68

Comment 3

[timeless]

Signature	ntdll.dll@0x43387
UUID	8c0cab01-28c6-49b1-a0b9-0a1420081110
Time	2008-11-10 19:54:52-08
Uptime	711
Product	Firefox
Version	3.0.3
Build ID	2008092417
OS	Windows NT
OS Version	6.0.6001 Service Pack 1
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 11
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x14
Comments	woome.com
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	ntdll.dll 	ntdll.dll@0x43387 	
1 	ntdll.dll 	ntdll.dll@0x4323b 	
2 	NPSWF32.dll 	NPSWF32.dll@0x5dd18 	
3 	NPSWF32.dll 	NPSWF32.dll@0x5e2c5 	
4 	NPSWF32.dll 	NPSWF32.dll@0x5e68f 	

Filename 	Version 	Debug Identifier 	Debug Filename
NPSWF32.dll 	10.0.12.36 	244C4E9FA5FE414EA09CC2D30E67C0E71 	NPSWF32.pdb

Comment 4

[Charles]

I have tried to reproduce this on both Windows XP and Vista using FF 3.0.3 without any crashes.  Do you have more information as to what is happening when the crash occurs?  Is your camera connected and active in a conversation during the crash?  

Thanks!

Comment 5

[Mardeg]

From the crash reports, it looks like you have a fingerprint scanning device installed. I found a related forum post about it at
http://forum.notebookreview.com/showpost.php?p=3855891&postcount=16

No idea if this helps, but it's good to check these things.

Comment 6

[Rafal]

I have a very similar issue with other site with FF 3.5.5. I have discovered that firefox crushes only with standard flash player plugin. It does not crush with debug version of player plugin. Maybe this will be a clue for Mozilla team, to sucesfully reproduce this bug.

Comment 7

[aravindm]

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Reporter, Please update if you are able to still reproduce with the latest nightly build ftp://ftp.mozilla.org/pub/firefox/nightly/latest-trunk/

Comment 8

[Charles]

The report needs to upgrade flash to the latest release 10.0.45.2.  If the crash continues I would need some data on the latest RC release of Flash Player 10.1

http://labs.adobe.com/downloads/flashplayer10.html

Comment 9

[Scoobidiver (away)]

Reporter, are you able to reproduce that crash?
Can you provide a recent crash report?

Comment 10

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.