Closed Bug 464213 Opened 13 years ago Closed 6 years ago
Firefox frequently crashes on this site
. IE does not . [@ ntdll .dll@0x43387][@ NPSWF32 .dll@0x5dd18]
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:18.104.22.168) Gecko/2008092417 Firefox/3.0.3 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:22.214.171.124) Gecko/2008092417 Firefox/3.0.3 Firefox frequently crashes while browsing the woome.com site but doesnt crash during other site visits. IE does not crash on this site. Reproducible: Sometimes Steps to Reproduce: 1.go to woome.com 2.start browsing the site, especially your friends. 3. Actual Results: Happens the majority of the time. Expected Results: It should have allowed you to browse this site without crashes.
Please copy the latest one or two links that appear when you put about:crashes into the address bar to a comment here please.
Signature ntdll.dll@0x43387 UUID 8c0cab01-28c6-49b1-a0b9-0a1420081110 Time 2008-11-10 19:54:52-08 Uptime 711 Product Firefox Version 3.0.3 Build ID 2008092417 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 11 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x14 Comments woome.com Crashing Thread Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x43387 1 ntdll.dll ntdll.dll@0x4323b 2 NPSWF32.dll NPSWF32.dll@0x5dd18 3 NPSWF32.dll NPSWF32.dll@0x5e2c5 4 NPSWF32.dll NPSWF32.dll@0x5e68f Filename Version Debug Identifier Debug Filename NPSWF32.dll 10.0.12.36 244C4E9FA5FE414EA09CC2D30E67C0E71 NPSWF32.pdb
Assignee: nobody → msintov
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
Summary: Firefox frequently crashes on this site. IE does not. → Firefox frequently crashes on this site. IE does not. [@ ntdll.dll@0x43387 - ... - NPSWF32.dll@0x5dd18]
Version: unspecified → 1.9.0 Branch
I have tried to reproduce this on both Windows XP and Vista using FF 3.0.3 without any crashes. Do you have more information as to what is happening when the crash occurs? Is your camera connected and active in a conversation during the crash? Thanks!
From the crash reports, it looks like you have a fingerprint scanning device installed. I found a related forum post about it at http://forum.notebookreview.com/showpost.php?p=3855891&postcount=16 No idea if this helps, but it's good to check these things.
Summary: Firefox frequently crashes on this site. IE does not. [@ ntdll.dll@0x43387 - ... - NPSWF32.dll@0x5dd18] → Firefox frequently crashes on this site. IE does not. [@ ntdll.dll@0x43387][@ NPSWF32.dll@0x5dd18]
I have a very similar issue with other site with FF 3.5.5. I have discovered that firefox crushes only with standard flash player plugin. It does not crush with debug version of player plugin. Maybe this will be a clue for Mozilla team, to sucesfully reproduce this bug.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 Reporter, Please update if you are able to still reproduce with the latest nightly build ftp://ftp.mozilla.org/pub/firefox/nightly/latest-trunk/
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: 1.9.0 Branch → unspecified
The report needs to upgrade flash to the latest release 10.0.45.2. If the crash continues I would need some data on the latest RC release of Flash Player 10.1 http://labs.adobe.com/downloads/flashplayer10.html
Crash Signature: [@ ntdll.dll@0x43387] [@ NPSWF32.dll@0x5dd18]
Reporter, are you able to reproduce that crash? Can you provide a recent crash report?
Crash Signature: [@ ntdll.dll@0x43387] [@ NPSWF32.dll@0x5dd18] → [@ ntdll.dll@0x43387] [@ NPSWF32.dll@0x5dd18]
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
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