466125 - Add .htaccess rules for new in-product help link "places-locked"

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect, P1)

Description

[David Tenser [:djst]]

With bug 414715, we'll get a new product help link from Firefox (http://support.mozilla.com/1/%APP%/%VERSION%/%OS%/%LOCALE%/places-locked) that needs to be directed to the correct article.

For now, let's use the article Bookmarks+not+saved#Bookmarks_file_is_write_protected, but we might want to move this out to an article of its own for added clarity.

Comment 1

[Majken Connor [:Kensie]]

Would having its own article be a better idea for l10n as well?

Comment 2

[David Tenser [:djst]]

i think a separate article is the long term solution. we need to move this to 0.8 because 0.7.3. code freeze is today, so let's create a separate article for this.

Comment 3

[Dietrich Ayala (:dietrich)]

We're about to check in the fix for this. The drop-dead date for this is when 3.1b3 is shipped. However, it'd reduce nightly-tester confusion if at least a placeholder page is in place as soon as possible.

Comment 4

[David Tenser [:djst]]

Chris, what's the final URL to the standalone article?

Comment 5

[Chris Ilias [:cilias]]

http://support.mozilla.com/kb/The+bookmarks+and+history+system+will+not+be+functional?style_mode=inproduct

Comment 6

[David Tenser [:djst]]

OK, so we need this line to be added to .htaccess:

RewriteRule ^1/([\-a-zA-Z]+)/([\.0-9ab]+(?:pre)?)/([\-_a-zA-Z0-9]+)/([\-a-zA-Z]+)/places-locked\/$  /$4/kb/The+bookmarks+and+history+system+will+not+be+functional?style_mode=inproduct [R,NE]

Someone with svn, please help submitting a patch!

Comment 7

[Laura Thomson :laura]

In trunk r21432, prod r21433.

Comment 8

[Stephen Donner [:stephend] Not actively reading bugmail]

The URL provided doesn't work on staging:

http://support-stage.mozilla.org/1/firefox/3.1b2pre/Darwin/en-US/places-locked/

Comment 9

[Laura Thomson :laura]

We need an IT person to run 
sudo webroot/htaccess.sh 
on staging before you can verify.

Comment 10

[Chris Ilias [:cilias]]

Who from IT do we CC on this? Cause the URL no worky.

Comment 11

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #10)
> Who from IT do we CC on this? Cause the URL no worky.

reed, I think?

Comment 12

[Laura Thomson :laura]

Reed, can you check that htaccess.sh was run *after* the svn checkout was
unborked?

Comment 13

[Reed Loden [:reed]]

(In reply to comment #12)
> Reed, can you check that htaccess.sh was run *after* the svn checkout was
> unborked?

It wasn't. Done now on staging and production. Seems to work fine.

Comment 14

[Stephen Donner [:stephend] Not actively reading bugmail]

https://support-stage.mozilla.org/en-US/kb/The+bookmarks+and+history+system+will+not+be+functional?style_mode=inproduct&amp just keeps giving me a login loop on staging, but production *is* working fine.

Comment 15

[Stephen Donner [:stephend] Not actively reading bugmail]

Both production and staging are now working fine; Verified FIXED!