471291 - Google /Answers.com Toolbars Does Not Show After Install

Status: RESOLVED WORKSFORME

(Firefox :: Extension Compatibility, defect)

Description

[SthrnDixieCwgrl]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

I went to the Google and Answer.com Toolbar sites and to download and install the toolbars.  Then I clicked on the option to restart the browser.  The browser came back up and there was no toolbars.  I looked in the add-ons window and it said they were enabled but I dont see them in the browser for me to use.  What is the issue and why cant I fix this.

Reproducible: Always

Steps to Reproduce:
1.
2.
3.
Actual Results:  
Doesn't show at all

Expected Results:  
To show up and be able to use them

Comment 1

[Wolf [:wolf]]

Addons bugs (and furthermore support issues) don't belong in bugzilla. I'm pretty sure you've been told this before.

You want the support forums on http://support.mozilla.com/

Comment 2

[SthrnDixieCwgrl]

If it give the option to submit a bug report for addons then that means that we can submit them here

Comment 3

[Wolf [:wolf]]

This is a support request not a bug.
http://support.mozilla.com/en-US/kb/Ask+a+question

Further, do not remove people from the CC list just because you don't like what they say, that counts as abuse and will lead to having your Bugzilla privileges revoked and your account disabled.

Comment 4

[Wolf [:wolf]]

Bugzilla is not a support forum, it is also not the place to file bugs with addons (Comment #2, is incorrect), this is not a Firefox bug, you should contact the author of the addons for support, or see my previous comment for a more appropriate place to make your request.

Further, you refused to try any suggestions given to you in #firefox when you were there, before threatening to file this bogus report. So nobody can help you, even if this were the right place for it.

Comment 5

[Wolf [:wolf]]

Attachment: Screenshot showing Google + Answers.com Toolbars working on Firefox 3.0.5

WFM. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

Comment 6

[SthrnDixieCwgrl]

Still does not work

Comment 7

[Wolf [:wolf]]

As shown in the screenshot, this is not a Firefox bug, but rather a configuration or support issue on your end.

Do not reopen this bug again, doing so is abusing the bug system, you've already been pointed to the appropriate support locations.

See also the Bugzilla Etiquette guidelines:
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html