471636 - vanguard.com Won't display flash charts, keeps prompting to install Flash although Flash is already installed.

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Roger Davis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.19) Gecko/20081204 SeaMonkey/1.1.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.19) Gecko/20081204 SeaMonkey/1.1.14

Almost half way down the page, there are two boxes that say "You'll need to  download Macromedia Flash or upgrade your existing version  to view this data. The upgrade takes approximately 1 minute with a 56k dial-up modem." I have downloaded, redownloaded, and reredownloaded it, reinstalling each time.  It just won't work!!!

Reproducible: Always

Steps to Reproduce:
1. go to this page, look at displayed page
2.
3.
Actual Results:  
Won't display charts

Expected Results:  
Display charts

Updated Seamonkey and Java at about same time.  Have tried refreshing these also.   Other graphics frames and windows are also affected.  This is happening on three machines, all similar conditions.

Comment 1

[Serge Gautherie (:sgautherie)]

Can you reproduce with SeaMonkey v2.0a2 ?

Comment 2

[Philip Chee]

Try installing the Adobe Flash Player plugin from:
<http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&P2_Platform=Win32&P3_Browser=Netscape>

Comment 3

[Roger Davis]

This didn't work, results same as before.

Also, I discovered  have a problem with iGoogle, the graphics only show as titles - (XML RSS Feed  p.1 Next >>

2008 Red Bull - Robbie Maddison's New Year's Eve Jump - Video 2008 News - Alex Hodge's Hawk Concept 2009 Zero S - Supermoto Street Bike Coming this Spring 2009 Ducati Monster 1100 Customization Contest 2009 Auto Racing - Santa Pod Events Calender 2009 Goodwood Festival of Speed - 'True Grit - Epic Feats of Endurance' 2008 Aprilia Mana X Concept - Photo Gallery 2008 BMW F 800 GS Wins Trail Bike of the Year 2008 Motorcycle Tires - Avon Reveals the VP2
MotorCities Widgets MotorCities Widgets ), which I think started at the same time.

Comment 4

[Philip Chee]

Standard trouble shooting step to follow:

Create a new seamonkey profile using the seamonkey profile manager. Don't install any extensions or change any settings in this profile. Use this profile to view your charts.

You say this affects three machines. Does this also affect Firefox on the same machines? Do you have firewalls or image/ad blockers running on those machines? Are you going through a network proxy on your router?

Comment 5

[Roger Davis]

I can try other items later tonight, but I can say that actually it's 4 machines, counting that I have dual boot from separate drives on one machine, using Ubuntu.

No separate image or ad blockers I can think of, including Seamonkey settings (.  Is there any way I can verify that other than by memory?  Also, IE does work ok on these machines.  Also, the problem last noticed (2008 Red Bull - Robbie Maddison's New Year's Eve...) above appeared without any additional changes on my part at all.  However, this is only noticed so far on the work machine.

There is no proxy on 2 machines (or Ubuntu)machines, but I can't be sure about this one at work.  

I'm sure this one has a firewall (unknown name), as do the other Windows setups (Zone Alarm).  Utuntu has none, so far.

Can this be duplicated by you, going to Vanguard (https://personal.vanguard.com/us/funds), selecting "Research Funds and Stocks", "Core Funds, view fund approach", "by fund name", "500 index", and about halfway down the page under "Average Annual Performance" - do you see a graph, or the box with "You'll need to  download Macromedia Flash, etc...)?

More later...

Comment 6

[Philip Chee]

> Can this be duplicated by you, going to Vanguard
> (https://personal.vanguard.com/us/funds), selecting "Research Funds and
> Stocks", "Core Funds, view fund approach",

At this point I get a screen asking me to either login or to open an account.

Comment 7

[Philip Chee]

Ok I can confirm that this happens with both SeaMonkey 2.0b1pre and Minefield 3.2a. Probably the webpage is using broken Flash detection code so moving to Tech Evang.

Comment 8

[Karl Dubost💡 :karlcow]

It seems to have been fixed. Tested with a SeaMonkey UA.