crashes because of bkav antivirus [@ BkavHook.dll@0x65bf ]

NEW
Assigned to

Status

()

Toolkit
Downloads API
--
critical
8 years ago
5 years ago

People

(Reporter: timeless, Assigned: Jasper Thái)

Tracking

(Blocks: 1 bug, {crash})

1.9.1 Branch
x86
Windows XP
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(crash signature, URL)

(Reporter)

Description

8 years ago
hi, could someone please contact bkav? they're .vn, and I don't speak the language.

http://www.bkav.com.vn/home/default.aspx?Noidung=lienhe

Signature	BkavHook.dll@0x65bf
UUID	5abddf93-1a90-4d34-86f7-484ca2090102
Time	2009-01-03 11:45:38-08
Uptime	3
Last Crash	5 seconds before submission
Product	Firefox
Version	3.1b2
Build ID	20081201080242
Branch	1.9.1
OS	Windows NT
OS Version	5.1.2600 Service Pack 2
CPU	x86
CPU Info	GenuineIntel family 15 model 6 stepping 5
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x374

Frame	Module	Signature [Expand]	Source
0	BkavHook.dll	BkavHook.dll@0x65bf	
1	xul.dll	nsSocketTransportService::DetachSocket	 netwerk/base/src/nsSocketTransportService2.cpp:179
2	xul.dll	nsSocketTransportService::DoPollIteration	 netwerk/base/src/nsSocketTransportService2.cpp:614
3	nspr4.dll	PR_GetThreadPrivate	 nsprpub/pr/src/threads/prtpd.c:232
4	xul.dll	nsSocketTransportService::OnProcessNextEvent	 netwerk/base/src/nsSocketTransportService2.cpp:519
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(Assignee)

Comment 1

8 years ago
Hi, please contact bkav[at]bkav[dot]com[dot]vn. You can use English.

Thanks!
QA Contact: breakpad.integration → download.manager

Comment 2

8 years ago
~800 crashes a week for all the BkavHook.dll crashes on crash stats.

 http://crash-stats.mozilla.com/query/query?version=ALL%3AALL&platform=windows&date=&range_value=1&range_unit=weeks&query_search=signature&query_type=startswith&query=BkavHook.dll&do_query=1#

cc'ing the Vietnamese localization leads to see if they know of someone that could help.
(Assignee)

Comment 3

8 years ago
Oh, I think Vietnamese localization team can't help about this issue.

BKAV is being declined in Vietnam. You should remove it as soon as possible.

Comment 4

8 years ago
"Oh, I think Vietnamese localization team can't help about this issue.

BKAV is being declined in Vietnam. You should remove it as soon as possible."

This is not a good idea. Developers are trying their best to improve BKAV and solutions will be found soon.

Comment 5

8 years ago
BKAV is a good product.

Comment 6

8 years ago
BKAV is one of the worst anti-virus programs I've ever used.....
if u still want to use mozilla firefox, try using AVG or kaspersky....

Comment 7

8 years ago
(In reply to comment #3)
> Oh, I think Vietnamese localization team can't help about this issue.
> 
> BKAV is being declined in Vietnam. You should remove it as soon as possible.

Bugzilla is not a forum. Please use this page for technical discussions only.

I sent the following message to BKAV's miscellaneous contact address <bkav@bkav.com.vn>:

> BKIS thân mến,
> 
> Không biết BKIS đã thấy hay không: theo hệ thống báo cáo lỗi của Mozilla,
> BKAV làm Firefox crash hàng trăm lần mỗi tuần. Nhóm Việt hóa Firefox sẽ cảm
> kích nhận được thêm thông tin từ BKIS để hướng dẫn những người dùng tránh
> vấn đề. Mozilla có một trang dành cho lỗi BKAV-Firefox này tại Bugzilla để
> tìm ra vấn đề gốc và chia sẻ thông tin cần thiết.

Translated:

> Dear BKIS,
> 
> Not sure if you've seen it, but according to Mozilla's crash-tracking
> system, BKAV causes Firefox to crash hundreds of times each week. The
> Vietnamese Firefox localization team would appreciate more information from
> BKIS to help users avoid this issue. Mozila has a Bugzilla page dedicated to
> this BKAV-Firefox issue, for finding the root issue and sharing important
> information.

Comment 8

8 years ago
bkav is a toy for kids ^^ but they (bkav team and Nguyen Tu Quang) always think they are the best lol

Updated

8 years ago
Blocks: 534896
Crash Signature: [@ BkavHook.dll@0x65bf ]
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