hi, could someone please contact bkav? they're .vn, and I don't speak the language.
Time 2009-01-03 11:45:38-08
Last Crash 5 seconds before submission
Build ID 20081201080242
OS Windows NT
OS Version 5.1.2600 Service Pack 2
CPU Info GenuineIntel family 15 model 6 stepping 5
Crash Reason EXCEPTION_ACCESS_VIOLATION
Crash Address 0x374
Frame Module Signature [Expand] Source
0 BkavHook.dll BkavHook.dll@0x65bf
1 xul.dll nsSocketTransportService::DetachSocket netwerk/base/src/nsSocketTransportService2.cpp:179
2 xul.dll nsSocketTransportService::DoPollIteration netwerk/base/src/nsSocketTransportService2.cpp:614
3 nspr4.dll PR_GetThreadPrivate nsprpub/pr/src/threads/prtpd.c:232
4 xul.dll nsSocketTransportService::OnProcessNextEvent netwerk/base/src/nsSocketTransportService2.cpp:519
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Hi, please contact bkav[at]bkav[dot]com[dot]vn. You can use English.
~800 crashes a week for all the BkavHook.dll crashes on crash stats.
cc'ing the Vietnamese localization leads to see if they know of someone that could help.
Oh, I think Vietnamese localization team can't help about this issue.
BKAV is being declined in Vietnam. You should remove it as soon as possible.
"Oh, I think Vietnamese localization team can't help about this issue.
BKAV is being declined in Vietnam. You should remove it as soon as possible."
This is not a good idea. Developers are trying their best to improve BKAV and solutions will be found soon.
BKAV is a good product.
BKAV is one of the worst anti-virus programs I've ever used.....
if u still want to use mozilla firefox, try using AVG or kaspersky....
(In reply to comment #3)
> Oh, I think Vietnamese localization team can't help about this issue.
> BKAV is being declined in Vietnam. You should remove it as soon as possible.
Bugzilla is not a forum. Please use this page for technical discussions only.
I sent the following message to BKAV's miscellaneous contact address <firstname.lastname@example.org>:
> BKIS thân mến,
> Không biết BKIS đã thấy hay không: theo hệ thống báo cáo lỗi của Mozilla,
> BKAV làm Firefox crash hàng trăm lần mỗi tuần. Nhóm Việt hóa Firefox sẽ cảm
> kích nhận được thêm thông tin từ BKIS để hướng dẫn những người dùng tránh
> vấn đề. Mozilla có một trang dành cho lỗi BKAV-Firefox này tại Bugzilla để
> tìm ra vấn đề gốc và chia sẻ thông tin cần thiết.
> Dear BKIS,
> Not sure if you've seen it, but according to Mozilla's crash-tracking
> system, BKAV causes Firefox to crash hundreds of times each week. The
> Vietnamese Firefox localization team would appreciate more information from
> BKIS to help users avoid this issue. Mozila has a Bugzilla page dedicated to
> this BKAV-Firefox issue, for finding the root issue and sharing important
bkav is a toy for kids ^^ but they (bkav team and Nguyen Tu Quang) always think they are the best lol