Last Comment Bug 472008 - crashes because of bkav antivirus [@ BkavHook.dll@0x65bf ]
: crashes because of bkav antivirus [@ BkavHook.dll@0x65bf ]
Status: NEW
: crash
Product: Toolkit
Classification: Components
Component: Downloads API (show other bugs)
: 1.9.1 Branch
: x86 Windows XP
-- critical (vote)
: ---
Assigned To: Jasper Thái
:
: :Paolo Amadini
Mentors:
http://crash-stats.mozilla.com/report...
Depends on:
Blocks: 534896
  Show dependency treegraph
 
Reported: 2009-01-03 17:33 PST by timeless
Modified: 2012-07-02 02:10 PDT (History)
11 users (show)
See Also:
Crash Signature:
QA Whiteboard:
Iteration: ---
Points: ---
Has Regression Range: ---
Has STR: ---


Attachments

Description User image timeless 2009-01-03 17:33:53 PST
hi, could someone please contact bkav? they're .vn, and I don't speak the language.

http://www.bkav.com.vn/home/default.aspx?Noidung=lienhe

Signature	BkavHook.dll@0x65bf
UUID	5abddf93-1a90-4d34-86f7-484ca2090102
Time	2009-01-03 11:45:38-08
Uptime	3
Last Crash	5 seconds before submission
Product	Firefox
Version	3.1b2
Build ID	20081201080242
Branch	1.9.1
OS	Windows NT
OS Version	5.1.2600 Service Pack 2
CPU	x86
CPU Info	GenuineIntel family 15 model 6 stepping 5
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x374

Frame	Module	Signature [Expand]	Source
0	BkavHook.dll	BkavHook.dll@0x65bf	
1	xul.dll	nsSocketTransportService::DetachSocket	 netwerk/base/src/nsSocketTransportService2.cpp:179
2	xul.dll	nsSocketTransportService::DoPollIteration	 netwerk/base/src/nsSocketTransportService2.cpp:614
3	nspr4.dll	PR_GetThreadPrivate	 nsprpub/pr/src/threads/prtpd.c:232
4	xul.dll	nsSocketTransportService::OnProcessNextEvent	 netwerk/base/src/nsSocketTransportService2.cpp:519
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Comment 1 User image Jasper Thái 2009-01-03 22:58:23 PST
Hi, please contact bkav[at]bkav[dot]com[dot]vn. You can use English.

Thanks!
Comment 2 User image Kevin Brosnan 2009-08-24 12:13:18 PDT
~800 crashes a week for all the BkavHook.dll crashes on crash stats.

 http://crash-stats.mozilla.com/query/query?version=ALL%3AALL&platform=windows&date=&range_value=1&range_unit=weeks&query_search=signature&query_type=startswith&query=BkavHook.dll&do_query=1#

cc'ing the Vietnamese localization leads to see if they know of someone that could help.
Comment 3 User image Jasper Thái 2009-08-24 22:34:12 PDT
Oh, I think Vietnamese localization team can't help about this issue.

BKAV is being declined in Vietnam. You should remove it as soon as possible.
Comment 4 User image hoang thanh tung 2009-11-06 06:05:04 PST
"Oh, I think Vietnamese localization team can't help about this issue.

BKAV is being declined in Vietnam. You should remove it as soon as possible."

This is not a good idea. Developers are trying their best to improve BKAV and solutions will be found soon.
Comment 5 User image Lê Mạnh Linh 2009-11-06 19:48:05 PST
BKAV is a good product.
Comment 6 User image gold 2009-11-06 23:24:11 PST
BKAV is one of the worst anti-virus programs I've ever used.....
if u still want to use mozilla firefox, try using AVG or kaspersky....
Comment 7 User image Minh Nguyễn 2009-11-07 01:21:57 PST
(In reply to comment #3)
> Oh, I think Vietnamese localization team can't help about this issue.
> 
> BKAV is being declined in Vietnam. You should remove it as soon as possible.

Bugzilla is not a forum. Please use this page for technical discussions only.

I sent the following message to BKAV's miscellaneous contact address <bkav@bkav.com.vn>:

> BKIS thân mến,
> 
> Không biết BKIS đã thấy hay không: theo hệ thống báo cáo lỗi của Mozilla,
> BKAV làm Firefox crash hàng trăm lần mỗi tuần. Nhóm Việt hóa Firefox sẽ cảm
> kích nhận được thêm thông tin từ BKIS để hướng dẫn những người dùng tránh
> vấn đề. Mozilla có một trang dành cho lỗi BKAV-Firefox này tại Bugzilla để
> tìm ra vấn đề gốc và chia sẻ thông tin cần thiết.

Translated:

> Dear BKIS,
> 
> Not sure if you've seen it, but according to Mozilla's crash-tracking
> system, BKAV causes Firefox to crash hundreds of times each week. The
> Vietnamese Firefox localization team would appreciate more information from
> BKIS to help users avoid this issue. Mozila has a Bugzilla page dedicated to
> this BKAV-Firefox issue, for finding the root issue and sharing important
> information.
Comment 8 User image Lai Le Hoang 2009-11-07 09:15:53 PST
bkav is a toy for kids ^^ but they (bkav team and Nguyen Tu Quang) always think they are the best lol

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