472331 - Firefox crash at random times while reading New York times [@ NPSWF32.dll@0x14c537]

Status: RESOLVED FIXED

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Larry]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)
Build Identifier: 3.0.5

Very often when reading the New York Times web site, Firefox crashes. Not always in the same place; I usually can reread the area I was in and it will not fail. It fails while reading, and also while I am in another window. Also, and perhaps connected, CLear private data does not work, neither CTRL-SHIFT-DEL nor clicking in the Tools box. Internet Explorer does not fail while reading the Times.

On another computer, supposedly the same softwared, clear private data does work. I rarely read the NYTimes on that machine, so I don't know if it has the same problem.


Reproducible: Sometimes

Steps to Reproduce:
1.Read NY Times and go from article to article. Times between failures are variable.
2.
3.

Comment 1

[Kevin Brosnan]

In the Firefox that is crashing please type about:crashes in the address bar. If there are any entries please copy and paste them into this bug. http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_crash_reports

Comment 2

[Larry]

Yesterday I spent a lot of time reading the New York Times Sunday Magazine. Not one failure. Today I went back to the newspaper, and there quickly was a failure. About:crashes yielded:


Remove Reports
Submitted Crash Reports


  

    
      
        Report ID
        	Date Submitted
      

    
    
    67e6139e-1f73-468e-b980-14bab2090108	1/8/2009	3:37 PM
3c3217c2-aa87-4594-ae57-9e9742090106	1/6/2009	6:53 PM
3901f243-1a76-47bb-9e33-cdecc2090106	1/6/2009	6:45 PM
38476890-1ba9-479a-92cf-24e502090106	1/6/2009	6:41 PM
25732152-be4a-429c-a41d-7361f2090106	1/6/2009	6:34 PM
c65df5b8-7f95-43c1-beac-22ba52090106	1/6/2009	3:25 PM
a3f86899-5267-473b-9759-088222090105	1/6/2009	9:08 AM
d063187c-ef5c-4c23-b090-8bcca2090105	1/6/2009	9:07 AM
57930094-a947-48fa-afb8-1ddff2090105	1/6/2009	9:06 AM
b7f6175e-fe7e-451b-9a54-d38d32090105	1/5/2009	10:13 PM
650cd549-0960-4589-ad22-ceeea2090105	1/5/2009	8:44 PM
12bfbb28-867a-4077-86ba-224212090104	1/4/2009	3:35 PM
e1e9fc79-1d99-4045-b7fb-db0172090102	1/2/2009	11:08 AM
cce7e9c0-1bae-4878-94b4-31f692090101	1/2/2009	9:41 AM
a2e2c589-2602-43df-8bb6-a44682090101	1/1/2009	1:31 PM
09505c55-7187-4074-be24-ff4f12081229	12/30/2008	7:59 AM
328706f3-c556-4754-be6e-cfc1b2081229	12/29/2008	10:17 PM
53c02b3b-68bc-4744-8258-8a5162081229	12/29/2008	8:44 PM
4e32091a-1cff-409b-ab15-a995b2081229	12/29/2008	4:03 PM
fbe4d071-b9c2-46fd-84f0-b01972081228	12/28/2008	3:35 PM
3afd0934-5fd5-4a68-821c-693612081227	12/27/2008	8:22 PM
40acb4fe-0f53-471a-af82-28a602081227	12/27/2008	6:45 PM
bdc420de-5ef6-482c-80d7-1c1d42081226	12/26/2008	10:34 AM
b4f422d6-6627-46a3-b484-60e062081225	12/25/2008	7:58 PM
77a79ef7-fb5b-40eb-95df-5fbfc2081225	12/25/2008	7:57 PM
fcd0006f-7755-4bcd-8946-cc9842081225	12/25/2008	3:28 PM
0e29efdd-3a1f-4438-8915-0e9282081224	12/25/2008	8:54 AM
12550b60-36a9-4692-95d6-201012081224	12/24/2008	11:40 AM
b9980418-cdd2-4d17-86ab-a42e62081223	12/23/2008	6:10 PM
88f94649-b876-4e7d-a9d5-7219c2081223	12/23/2008	6:09 PM
6e83c983-535c-4a49-9b4f-4665c2081223	12/23/2008	6:07 PM
68a4053c-cafe-45d3-a95c-6a7242081223	12/23/2008	6:04 PM
507455ff-dcfd-45b3-ac29-48e322081223	12/23/2008	6:00 PM
7efd78ce-2e13-4781-9960-4035d2081223	12/23/2008	5:56 PM
4866037f-bd95-4816-9d67-4887f2081223	12/23/2008	5:28 PM
a7c160c6-2c95-41ce-acc8-21c912081223	12/23/2008	11:53 AM
33e11fa5-a95a-47fd-8d5a-0a3bd2081222	12/22/2008	9:00 PM
37ed1655-879c-404c-881e-d89a02081222	12/22/2008	6:18 PM
76d4a70c-a2b4-41c8-aac8-a49352081222	12/22/2008	5:49 PM
c9f7b0c9-44d9-4972-af37-bf5412081221	12/22/2008	8:23 AM
a70e68ec-94c2-42b7-9929-6a64f2081221	12/21/2008	9:53 PM
f8d16aa3-f4ed-4d2e-bad7-4b9b12081221	12/21/2008	9:52 PM
a6bb4814-a648-43de-93e4-dd4c22081221	12/21/2008	7:25 PM
0fc1649a-1001-414b-a3ec-8b52b2081220	12/20/2008	10:15 PM
64842dcf-e6d3-42b8-93ef-87d4f2081220	12/20/2008	7:04 PM
9a93d4e9-47ea-4136-856e-214402081219	12/19/2008	3:46 PM
848da83d-4ffe-4541-bda9-c20cb2081219	12/19/2008	11:36 AM
e720ac7e-06b4-498e-b6f0-0f7a12081219	12/19/2008	10:15 AM
2d7b609d-d26c-4786-9560-ea7602081218	12/18/2008	10:42 PM
d7a389d9-d984-4a94-99f0-057972081218	12/18/2008	10:40 PM
4ff5c961-dd3c-4b9d-827d-cb8592081218	12/18/2008	10:37 PM
e283a7cf-8971-4970-aa20-060a72081218	12/18/2008	3:59 PM
20f84999-a14a-42d7-ac09-84c452081218	12/18/2008	3:36 PM
8f63fdd4-3c30-48d2-afdf-43eca2081217	12/17/2008	10:00 AM
5c66c300-16b0-4bdb-b3a6-0d7832081216	12/17/2008	9:53 AM
0d29f23d-f106-47de-82cd-809f22081216	12/16/2008	8:02 PM
49b4a532-b9d6-4937-9b99-accaa2081216	12/16/2008	5:54 PM
dfdf2152-5923-4e55-8507-1264e2081216	12/16/2008	5:52 PM
9b8e4137-c8ca-4855-8b3f-48f092081216	12/16/2008	5:48 PM
2839c373-22e9-4df4-a5cc-819ab2081215	12/15/2008	10:18 AM
4793ea3a-d455-43fe-b2a1-ca7332081214	12/15/2008	9:56 AM
f74d82f9-483c-41fb-856a-35b5d2081214	12/14/2008	8:58 PM
d5df119c-a5b2-4749-94de-2276f2081211	12/11/2008	8:55 PM
18d86dcf-3cba-40ae-ac97-9a5262081210	12/10/2008	10:57 AM
6c969ff5-c0c3-4a98-9d84-753ea2081210	12/10/2008	10:53 AM
4df37980-b444-4676-a6c5-ace112081210	12/10/2008	10:50 AM
a071a5ba-2db0-4a45-8db9-114a42081209	12/9/2008	11:16 PM
51a792e8-faa9-4593-92af-83b1f2081209	12/9/2008	8:36 PM
c49b0d73-2545-4133-9e0d-52aac2081209	12/9/2008	8:25 PM
6dbcec2b-05d2-46df-a0e6-7bf672081208	12/8/2008	7:57 PM
7c0ac395-c015-4a82-a7bf-b115b2081208	12/8/2008	7:48 PM
0b4a8dca-b9c3-4323-be56-5c21c2081208	12/8/2008	7:44 PM
62da033f-dd05-4bb0-87ee-e73dc2081208	12/8/2008	5:19 PM
38175608-d668-42dd-ade6-3f03f2081208	12/8/2008	5:09 PM
7e96184a-a40f-42db-b0d8-6ed722081208	12/8/2008	5:03 PM
ab841122-eb68-4248-97cd-6350a2081207	12/8/2008	5:50 AM
6b1446f3-9bb4-4827-9c3e-6fefe2081207	12/8/2008	5:48 AM
8a2f114b-dae7-4efa-9b03-8795d2081207	12/7/2008	10:34 PM
149d774e-177a-4922-8a6c-58bbb2081207	12/7/2008	9:45 PM
2a79d523-7d0b-11dd-b79b-001cc45a2c28	9/7/2008	10:31 PM
9d7a1cb5-7d04-11dd-8569-001a4bd43ed6	9/7/2008	9:44 PM
84478285-7d03-11dd-88de-001cc4e2bf68	9/7/2008	9:36 PM
43cdf7e3-7d03-11dd-8681-0013211cbf8a	9/7/2008	9:35 PM
6582f038-7ce3-11dd-8ad4-001cc4e2bf68	9/7/2008	5:47 PM
bbec87f8-7ce2-11dd-a369-0013211cbf8a	9/7/2008	5:42 PM
1818bb5e-581f-11dd-aa99-0013211cbf8a	7/22/2008	10:51 PM
87d30638-581e-11dd-85e4-001cc45a2c28	7/22/2008	10:46 PM
fa7dd6a8-57fc-11dd-9517-001a4bd43ed6	7/22/2008	6:46 PM

  
Clicking on the first one gave:

Firefox 3.0.5 Crash Report [@ ntdll.dll@0x1b1fa ]
ID: 67e6139e-1f73-468e-b980-14bab2090108
Signature: ntdll.dll@0x1b1fa

    * Details
    * Frames
    * Modules
    * Raw Dump

Signature	ntdll.dll@0x1b1fa
UUID	67e6139e-1f73-468e-b980-14bab2090108
Time	2009-01-08 05:36:21-08
Uptime	295
Last Crash	160914 seconds before submission
Product	Firefox
Version	3.0.5
Build ID	2008120122
Branch	1.9
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 8 stepping 6
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x10
Comments	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	ntdll.dll 	ntdll.dll@0x1b1fa 	
1 	ntdll.dll 	ntdll.dll@0x1045 	
2 	NPSWF32.dll 	NPSWF32.dll@0x14c537 	
3 	NPSWF32.dll 	NPSWF32.dll@0x5dcab 	
4 	NPSWF32.dll 	NPSWF32.dll@0x5e2c5 	
5 	NPSWF32.dll 	NPSWF32.dll@0x5e3c9 	
6 	NPSWF32.dll 	NPSWF32.dll@0x5e66f 	

Show/hide other threads




  

    
      
        Report ID

Comment 3

[timeless]

fwiw, you can use http://konigsberg.mozilla.org/crash-stats.html to browse through your reports. they're all the same

Comment 4

[Larry]

Just a little addition - the contents of the window announcing the details of a crash:

Add-ons: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}:6.0.03,{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}:6.0.02,{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}:6.0.01,{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}:6.0.05,{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}:6.0.10,{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}:6.0.11,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.5
BuildID: 2008120122
CrashTime: 1231675234
InstallTime: 1229607503
ProductName: Firefox
SecondsSinceLastCrash: 66957
StartupTime: 1231674686
Theme: classic/1.0
URL: http://www.nytimes.com/2009/01/11/world/middleeast/11tunnels.html?hp
UserID: 78b26126-b31d-4421-8aef-a563221f7ed7
Vendor: Mozilla
Version: 3.0.5

This report also contains technical information about the state of the application when it crashed.

Comment 5

[Larry]

And here is one page that I have been unsuccessful in reading four consecutive times:
http://www.nytimes.com/2009/01/11/business/11electric.html?ref=business

Comment 6

[Dave Garrett]

(In reply to comment #4)
> the contents of the window announcing the details of a crash

That stuff is usually useless, especially after already viewing the crash reports themselves.

Comment 7

[Larry]

Possible fix -- I have been using Internet Explorer because of this problem with Firefox. And I got a failure, with a message that the problem was in Adobe Flash. So I reinstalled Flash (I did not remember to check if it was a later version than the one I had), and, at least for the last hour, the problem is gone. I still am not closing this until I have a little more experience.

Comment 8

[Larry]

I spoke too soon. It did crash again. Here is the link to the report

378f91d1-f776-41be-9b51-ee2fb2090112	1/12/2009	8:22 PM

Comment 9

[Larry]

I updated to 3.0.6 but it seems to have made the problem worse.

Comment 10

[Charles]

So far I cannot reproduce this issue.  I have tried FF 3.0.5 with Flash Player 10 and no crashes after looking at various articles for maybe 5 minutes.  A few questions:

1) Are you looking at video?
2) Have you tried to clean out temp and browser cache files?
3) What player version does your system have?

Comment 11

[Larry]

1) Not usually.
2) I think that I tried it, but I will try it again.
3) Windows XP Service Pack II, Firefox 3.0.6 and Flash Player 10.

Oddly enough, today it hasn't crashed once; yesterday several times. There have been no software changes in the interim.

Comment 12

[Dave Garrett]

All crashes get critical status.

Comment 13

[aravindm]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2
Reporter, can you please update if you can reproduce in the latest nightly
ftp://ftp.mozilla.org/pub/firefox/nightly/latest-trunk/

Comment 14

[Larry]

I have gone to the above address, and see a directory of many files. But I don't know what to do. Therefore I have not checked out the new release. I am running Windows XP Service Pack 3 with all the latest high priority fixes.

By the way, the problem continues with all Firefoxes up to and including 3.6.2. I have found that it is connected to Shockwave Flash 10.45.2. I disable Flash when reading the New York Times, and have no problems. When there is something that I want to see, I enable it and then turn if off as soon as I no longer need it.

Comment 15

[Charles]

Larry would you be willing to try Flash Player 10.1 beta?
http://labs.adobe.com/downloads/flashplayer10.html

Comment 16

[Larry]

The beta Flash Player 10.1 did not help. Purely subjectively, maybe it decreased the frequency of failures, but I am not sure.

Incidentally, I still can not figure out how to get the latest Firefox nightly.

Comment 17

[timeless]

you want to grab an installer (.exe).

http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/firefox-3.7a4pre.en-US.win32.installer.exe

this link will be correct until we switch to 3.7a5pre ....

Comment 18

[Charles]

We have a Release Candidate posted as of Monday night 4/5  please try that build if you downloaded before Monday.

Comment 19

[Larry]

I haven't tried the Firefox, but I tried the latest flash. It seemed much improved. It did not crash UNTIL I tried to view a video.

Comment 20

[Charles]

Crashing is a video sounds like a different bug.  I am happy to hear the stability has improved.  Its likely we fixed your initial issue and would recommend logging a separate bug but in the Adobe Flash Player bug database. 

http://bugs.adobe.com/flashplayer