476204 - Mozilla Firefox 3.0.5 has been detected as a "non-certified browser" by FAFSA web site.

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Olga Satchouk]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

Message "We have detected that you are using a non-certified browser" occurs when apply for student aid from FAFSA web site. (Free Aplication for Federal Student Aid).


Reproducible: Always

Steps to Reproduce:
1. open site http://www.fafsa.ed.gov/FOTWWebApp/complete013.jsp
2. select 2009-2010 FAFSA from the list below
3. click Next
Actual Results:  
Page with browser requirements with info that 3.05 is not a certified version of Mozilla Firefox.
Application for student aid can not be displayed, can not navigate any further on this web site.

Expected Results:  
Display application for student aid.

According to their website (didn't try) versions 1.5 and 2.0.x are ok to use.

Comment 1

[Matthias Versen [:Matti]]

not a Firefox bug

Comment 2

[Chris Lawson (gone)]

Do we have any contacts at the DoE? It'd be good to get Firefox 3 "certified" (whatever that involves).

It'd be even better to get them to allow people with non-certified browsers to go ahead and continue at their own risk, as I'm sure Camino and Seamonkey aren't on the "certified" list and probably never will be.

Comment 3

[Kevin Brosnan]

Used http://www.fafsa.ed.gov/contact.htm

Your website only supports Firefox 1.5 and 2. Both of these versions are no longer supported by Mozilla. A significant portion of the users of Firefox are using version 3. Please consider updating your site.

For information about the end of life of Firefox 2 please see
https://developer.mozilla.org/devnews/index.php/2008/12/18/firefox-20020-now-available-for-download/
and
https://developer.mozilla.org/devnews/index.php/2009/01/19/firefox-20020-users-offered-a-free-upgrade/

As reported by one of our users of Firefox 3 https://bugzilla.mozilla.org/show_bug.cgi?id=476204

Note: Firefox 3.1 is due out in a few months. After the release of Firefox 3.1, Firefox 3 will be supported by Mozilla for an additional 6 months. There is a reasonable chance that Firefox 3 will reach its end of life before the end of the 2010-2011 FAFSA submission period.

Comment 4

[Kevin Brosnan]

I have not received a response to my message. The site is still reporting Firefox 3 as an unsupported browser.

Comment 5

[David E. Ross]

It now says it supports Firefox 3.5.x and 3.6.x.  However, it fails with Firefox 7 and SeaMonkey 2.4.  

Is this not a duplicate of bug #213915?

Comment 6

[Karl Dubost💡 :karlcow]

Currently we get a HTTP Error Code:   404 for the provided URL.

If I go to the homepage I have no issues
https://fafsa.ed.gov/