478153 - "Help" is pressed and opens a new tab instead of opening the drop down menu

Status: RESOLVED DUPLICATE of bug 404314

(Firefox :: Menus, defect)

Description

[caelum12]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b3pre) Gecko/20090211 Shiretoko/3.1b3pre Ubiquity/0.1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b3pre) Gecko/20090211 Shiretoko/3.1b3pre Ubiquity/0.1.5

The first time "Help" is pressed in a new FF session, a new tab appears and takes the browser to the FF Help Home page instead of opening the drop down menu. 

Reproducible: Always

Steps to Reproduce:
1. Start FF
2. Click "Help"
3. The tab opens. 
Actual Results:  
A new tab with help contents opened.

Expected Results:  
A drop down menu should appear. 

{"browser":{"name":"Firefox","version":"3.1b3pre","numberOfWindows":2,"numberOfTabs":3,"cookieEnabled":true,"language":"en-US","buildID":"20090211035105"},"extensions":{"Adblock Plus":{"version":"1.0.1","firstRun":false,"enabled":true},"Download Statusbar":{"version":"0.9.6.4","firstRun":false,"enabled":true},"Speed Dial":{"version":"0.7.2.11","firstRun":false,"enabled":true},"Ubiquity":{"version":"0.1.5","firstRun":false,"enabled":true},"WOT":{"version":"20081111","firstRun":false,"enabled":true}},"plugins":[{"name":"Mozilla Default Plug-in","filename":"npnul32.dll"},{"name":"Adobe Acrobat","filename":"nppdf32.dll"},{"name":"Shockwave Flash","filename":"NPSWF32.dll"}],"os":{"oscpu":"Windows NT 6.0","platform":"Win32"},"errors":["[JavaScript Error: \"window.location is null\" {file: \"file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/sandboxfactory.js\" line: 2418}]","[JavaScript Error: \"Traceback for last exception:\u000a([object XPCNativeWrapper])@file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/sandboxfactory.js:2418\u000asafeWrappedFunc([object XPCNativeWrapper])@file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/sandboxfactory.js:149\u000aFA_onPageLoad([object XPCNativeWrapper])@file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/feedaggregator.js:87\u000aonPageLoad([object Event])@file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/setup.js:306\u000a\" {file: \"file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/msgservice.js\" line: 88}]","[JavaScript Error: \"gIsLoadingBlank is not defined\" {file: \"chrome://speeddial/content/speeddialOverlay.js\" line: 791}]","[JavaScript Error: \"gIsLoadingBlank is not defined\" {file: \"chrome://speeddial/content/speeddialOverlay.js\" line: 791}]","[JavaScript Error: \"pblock is null\" {file: \"file:///C:/Users/Matthew%20R.%20Alcorn/AppData/Roaming/Mozilla/Firefox/Profiles/k9zthg2k.default/extensions/[e-mail]/modules/sandboxfactory.js\" line: 2605}]"]}

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+2] (away 10/03 - 10/13)]

Reporter, what do you mean with "the help contents is opened in a new tab when clicking help"? Do you mean the help menu item directly on the right side of the tools menu? That should not happen. Please try to run Firefox in Safe Mode. We have to make sure that no add-on is causing this problem. Thanks.

Comment 2

[caelum12]

Yes, I am referring to the help menu directly to the right of the tool menu. The error still exists in safe-mode with all add-ins disabled.

Comment 3

[Henrik Skupin [:whimboo][⌚️UTC+2] (away 10/03 - 10/13)]

Ok, just to make sure that there is nothing broken with your profile, please create a fresh one according to the following steps: http://support.mozilla.com/en-US/kb/Managing+profiles

Does the issue still exist?

Comment 4

[caelum12]

Yes, the issue still exists.

Comment 5

[Henrik Skupin [:whimboo][⌚️UTC+2] (away 10/03 - 10/13)]

Are you running a 32 bit or 64 bit Vista version?

Comment 6

[caelum12]

Windows Vista Business x64

Comment 7

[Henrik Skupin [:whimboo][⌚️UTC+2] (away 10/03 - 10/13)]

I'm not able to reproduce this at all. The help content should only be opened when clicking the first sub menu entry within the help menu. I wonder what happens if you use the other menus? Is the first item automatically selected too? Do you see any error in the error console? Probably you should turn on strict js warnings first (http://kb.mozillazine.org/Javascript.options.strict)

Comment 8

[Henrik Skupin [:whimboo][⌚️UTC+2] (away 10/03 - 10/13)]

Ok, this happens also for other menus and not only the help menu. You should be able avoid this by holding the mouse button instead of releasing it immediately.

This is a dupe of bug 404314.