Closed
Bug 480234
Opened 15 years ago
Closed 15 years ago
Report fails to submit with "There was a problem submitting your report" message
Categories
(Socorro :: General, task)
Tracking
(Not tracked)
VERIFIED
FIXED
People
(Reporter: marcia, Unassigned)
Details
Seen while running Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2a1pre) Gecko/20090225 Minefield/3.2a1pre STR: 1. Crash 2. Submit Breakpad report 3. Receive dialog with "There was a problem submitting your report" message at the bottom about:crashes does not show the crash and there seems to be some things in my "pending" folder under crash reports.
Reporter | ||
Updated•15 years ago
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Severity: normal → critical
Comment 1•15 years ago
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I can see this too on OS X. We always fail to send the crash report. Looks like a blocker.
Severity: critical → blocker
Comment 2•15 years ago
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After much thrashing about, it was determined that the machine storing crash dumps had run out of i-nodes even while it reported 178G of free space. Cleanup ensued. Socorro is now running again. Crashes submitted during the outage, unfortunately have been lost. They were never successfully written to disk and are therefore irretrievable. Unless, of course, there is a way to resubmit them that no one has ever told me about.
Updated•15 years ago
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Status: NEW → RESOLVED
Closed: 15 years ago
Resolution: --- → FIXED
Comment 3•15 years ago
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Thanks Lars. It works fine now. Shouldn't we have some scripts which check for free disk space and free i-nodes and send reports to nagios? We really should catch such problems earlier. Loosing crash reports is bad. Is there anything planned or shall I file a new bug?
Status: RESOLVED → VERIFIED
Comment 4•15 years ago
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There are already such nagios alarms either in place or planned. That issue entirely in the realm of IT, we can only offer suggestions. An alarm was raised when disk problems began, however the ramifications were not understood until well into the crisis response three hours later.
Comment 5•15 years ago
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I've filed bug 480346 for enhancements of the current scripts.
Assignee | ||
Updated•12 years ago
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Component: Socorro → General
Product: Webtools → Socorro
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Description
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