482467 - Make it clear that article feedback is not a way of getting support

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Software, task, P2)

Description

[David Tenser [:djst]]

The current text above the article feedback text area is very small and light gray = very easy to miss. Also, we're not making it clear that we cannot answer support questions submitted through the article feedback form.

I suggest the following text above the article feedback text area, which uses a normal h3 heading and standard paragraph text (size and color):

<h3>Submit article feedback</h3>
<p>Note that we will not respond to your feedback about this article. However, it will be visible to contributors to this site and may be used to improve this article.</p>
<p>If you need help with solving a Firefox problem, <a href="/%locale%/kb/Ask+a+question">ask a support question</a> instead.</p>

Comment 1

[Paul Craciunoiu [:paulc]]

Attachment: Proposed fix v1

r23326 / r23327
Committed. Also see screenshot if changes need to be made.

Comment 2

[Majken Connor [:Kensie]]

I would recommend making "if you need more help.." its own paragraph not just a new line.

Comment 3

[Paul Craciunoiu [:paulc]]

It is a paragraph, but there's no spacing between the two. I could add a newline between them, yes. David?

Comment 4

[David Tenser [:djst]]

Why is there no margin/padding between paragraphs here? Seems like something is up with the CSS here. A hard-coded <br/> should not be necessary if the paragraph has a proper margin.

Comment 5

[Paul Craciunoiu [:paulc]]

Attachment: Proposed fix v2

r23332 / r23333 (nice numbers :D)
I added some padding for the paragraphs specific to this feedback box.
I believe that was CSS'ed out of the paragraphs somewhere along the way for other uses. In any case, I wouldn't want to change that for the entire page.

Comment 6

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED; http://support-stage.mozilla.org/en-US/kb/Cannot+connect+after+upgrading+Firefox looks like comment 5.

Comment 7

[David Tenser [:djst]]

OMG the revision numbers!!