486813 - Add KB info about: PDF Display in New Window results in Window Title with Chinese Characters

Status: RESOLVED INVALID

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Christoph Nievergelt]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.8) Gecko/2009032609 Firefox/3.0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.0.8) Gecko/2009032609 Firefox/3.0.8

When a PDF document is displayed in a new window and this window closed, the window title from then on is displaying incorrect (Chinese) characters until the browser is quit and started again.
On one occasion, trying to quit the browser resulted in crash, but I was not able to reproduce it.

Reproducible: Always

Steps to Reproduce:
1. Start Acrobat Reader (9.0.0) to make sure this program is used.
2. Start Firefox with only one tab
3. Go to page http://mct.sbb.ch/mct/reisemarkt/abonnemente/ga.htm
4. Click on link "AGB" on the right (below "Informationen")
   -> this opens a new window with the PDF file is displayed
5. Close the window displaying the PDF.
6. Click on any link
Actual Results:  
Chinese characters are displayed in window title until browser is quit.

Expected Results:  
Display the title of the tab as window title.

Since the code is doing something unexpected and I experienced once a program crash, I suspect that this bug results in a program vulnerability.

Comment 1

[Lucas Adamski [:ladamski]]

I am not able to reproduce this issue after following your instructions exactly.  Its possible your copy of Acrobat is corrupted, and you might want to reinstall it.

Comment 2

[Daniel Veditz [:dveditz]]

I couldn't reproduce this either. I no longer have Acrobat 9.0, do you get the same problem with the latest 9.1 version as well? (You should update if you haven't).

If you got a crash did the Firefox crash reporter dialog come up and did you send the information to Mozilla? If so that may help. Go to the URI "about:crashes" and if your crash is listed there tell us the ID so we can look it up. There may be clues (or it may be unrelated).

Comment 3

[Christoph Nievergelt]

I upgraded to Acrobat Reader 9.1; same result.

However I got another crash (sorry no crash reporter):
Title: "sw: firefox.exe - Fehler in Anwendung"

Die Anweisung in "0x0700609c" verweist auf Speicher in "0x00000014". Der Vorgang
"read" konnte nicht auf dem Speicher durchgeführt werden.

Klicken Sie auf "OK", um das Programm zu beenden.


Which would translate to:
Title: "sw: firefox.exe - Application Error"

The instruction at "0x0700609c" referenced memory at "0x00000014". The memory could not be "read".

Click OK to terminate the program.


For all its worth I add the "System Parameters" I get when using the menu item of Acrobat Reader "Help / Online Support... / Generate System Report":
Available Physical Memory: 1306720 KB
Available Virtual Memory: 1996320 KB
BIOS Version: A M I  - 6000520
Default Browser: 
Default Mail: Microsoft Office Outlook
    mapi32.dll
    Version: 1.0.2536.0 (XPClient.010817-1148)

Graphics Card: NVIDIA GeForce FX 5700 (Microsoft Corporation)
    Version: 6.14.10.5673
    Check: Not Supported
Installed Acrobat: C:\Programme\Adobe\Adobe Acrobat 7.0\Acrobat\Acrobat.exe
    Version: 7.0.8.2006051600
    Creation Date: 2005/09/24
    Creation Time: 09:02:32
Installed Acrobat: C:\Programme\Adobe\Reader 9.0\Reader\AcroRd32.exe
    Version: 9.1.0.2009022700
    Creation Date: 2009/02/27
    Creation Time: 17:10:32
Locale: Deutsch (Schweiz)
Monitor: 
    Name: NVIDIA GeForce FX 5700 (Microsoft Corporation)
    Resolution: 1600 x 1200 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600  Service Pack 3
Page File Space: 4194303 KB
Processor: x86 Family 15 Model 3 Stepping 4  GenuineIntel  ~3207  Mhz
System Name: NIEVERGELT-1
Temporary Directory: C:\DOKUME~1\CHRIST~1\LOKALE~1\Temp\
Time Zone: Westeuropäische Normalzeit
Total Physical Memory: 2095824 KB
Total Virtual Memory: 2097024 KB
User Name: Christoph
Windows Directory: C:\WINNT

Comment 4

[Christoph Nievergelt]

Found the culprit: RealPlayer Browser Record Plugin 1.0

Deactivating this plugin fixes the problem, activating it results in the problem.

Comment 5

[Daniel Veditz [:dveditz]]

Christoph: an anonymous poster on our support forums claims that a RealPlayer 11 update last fall solves an incompatibility problem with the RP Browser Record Plugin 1.0 -- don't know if it's the problem you're having but you might as well give it a go if want to use RealPlayer and didn't have the latest (which appears to be 11.0.0.614)

Moving this over to the SUMO product (rather than closing report as "not our bug") -- we should document this issue on the support site to save some mystification for future sufferers. There is already a forum article on that particular plugin being incompatible, but I don't think people would suspect RealPlayer from Christoph's initial symptoms and wouldn't find that article
http://support.mozilla.com/tiki-view_forum_thread.php?locale=hu&forumId=1&comments_parentId=77922

I was thinking of something like http://kb.mozillazine.org/Issues_related_to_plugins#Problematic_plugins but couldn't find an equivalent on SUMO

Comment 6

[Christoph Nievergelt]

Since I have the latest version of RealPlayer (11.1), my solution is to deactivate the plugin as long as I do not want to use it.

Comment 7

[Chris Ilias [:cilias]]

IIUC, the issue you want documented is that RP plugin get disabled when upgrading to Firefox 3, and the solution is to update RealPlayer. Correct?

If so, <https://support.mozilla.com/en-US/kb/Using+the+RealPlayer+plugin+with+Firefox> would probably be the best place to add it.

Comment 8

[[:Cww]]

No, it looks like it's present even in the latest version of real player.

The solution is to disable it and it should probably get its own article

Comment 9

[Scoobidiver (away)]

According to https://support.mozilla.com/en-US/kb/how-the-knowledge-base-works, article requests are no longer tracked in Bugzilla.

Reporter, if you consider your request is still applicable, post a new thread describing the content with "[Proposed] Name of the article" as title in https://support.mozilla.com/forums/knowledge-base-articles

I close this bug as invalid.