Closed Bug 489970 Opened 16 years ago Closed 16 years ago

crash upon gmail logout [@ user32.dll@0x1898d ] because googletalk unloaded without unregistering

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86_64
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
VERIFIED INVALID

People

(Reporter: dc, Unassigned)

References

(
URL
)

Details

(Keywords: common-issue+, crash)

Crash Data

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b5pre) Gecko/20090424 Shiretoko/3.5b5pre Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b5pre) Gecko/20090424 Shiretoko/3.5b5pre Upon logging out from gmail, there is a short popup mentioned about '... even thought the page is encrypted, some contents are ...) -> I hit ok to close the dialog box. Right after the dialog box closed, firefox crashed. Reproducible: Always Steps to Reproduce: 1. Open http://www.gmail.com 2. Login as usual 3.a. Wait until all elements loaded (i.e.: the status on the left is fully loaded, gmail theme loaded, etc) or 3.b Don't wait and go to the next step 4. Sign out from gmail 5. A dialog box mentioning that although the website is encrypted, some components are sent without encryption (or something similar with that) 6. Click on [OK] to close the dialog box Actual Results: Browser crash Expected Results: No crash, supposed to be brought back to gmail login page Note: I remember that in the previous days, logging out from gmail did not provide such dialog box about the unencrypted contents sent over encrypted page (the warning). But I could have been using a fresh profile and it showed up. I have tried the following combinations with the steps above and resulted in crash: - firefox 3.0.9 - firefox 3.0.9 safe-mode (all add-ons disabled) - firefox 3.0.9 blank profile - firefox 3.0.9 safe-mode (all add-ons disabled) blank profile - shiretoko 3.5b4 - shiretoko 3.5b4 safe-mode (all add-ons disabled) - shiretoko 3.5b4 blank profile - shiretoko 3.5b4 safe-mode (all add-ons disabled) blank profile - shiretoko 3.5b5 (1240558102) - shiretoko 3.5b5 (1240558102) blank profile - minefield 3.6a1 - minefield 3.6a1 blank profile Below are the list of crash ids (mixed up of above releases) (date and time shown in US PDT) eaadacc5-e1b1-4027-a768-047792090424 4/24/2009 2:44 AM f2017cce-ebc1-471d-9fae-0cd8b2090424 4/24/2009 2:37 AM fd5c9dc6-980c-4c42-83aa-7d4fa2090424 4/24/2009 2:25 AM b1e109f3-4d89-483d-9daa-3f1722090424 4/24/2009 2:23 AM a68a9100-4b64-42fa-aa0d-53fa42090424 4/24/2009 2:21 AM f0f78e9c-2e05-4c5b-87f8-e8a1f2090424 4/24/2009 2:21 AM 41819c62-581e-45b1-9d76-6b8232090424 4/24/2009 2:20 AM b982ddb4-b858-4b9f-8cbe-d438a2090424 4/24/2009 2:14 AM
Severity: normal → critical
Keywords: crash
Summary: crash upon gmail logout → crash upon gmail logout [@ user32.dll@0x1898d ]
Version: unspecified → Trunk
Which plugins are listed in about:plugins ? Are there any google plugins found and which flash plugin is used ?
so, you have a flash 10, acrobat 9.1, cooliris (try disabling it -- or better, try safe mode), googledesktop. please try disabling at least those 4, and preferably whichever other extensions you have installed.
Hi all, I got it nailed down! The problem happened with googletalk plugin enabled! Below are the crash ids. The latest one is re-assurance that googletalk plugin is really causing it. f160e1ed-e17c-4609-af34-565502090426 4/26/2009 1:43 AM e663a6fa-9118-42ae-966e-3e1fb2090426 4/26/2009 1:38 AM c5c779ec-e826-456e-9db0-fc0922090426 4/26/2009 1:35 AM On the side note: i only experience this with my notebook. I have similar OS running on my desktop computer (srv 2008 x64 standard -> aka vista x64-ish) Should this now be changed from 'critical' to 'major' ?
no, but please file a bug against google and provide a url to your complaint in this bug. it's highly unlikely we can fix it. it /looks/ like they unloaded their library w/o first removing a window hook, which is an api violation that will crash. we can't do anything about it.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → INVALID
Summary: crash upon gmail logout [@ user32.dll@0x1898d ] → crash upon gmail logout [@ user32.dll@0x1898d ] because googletalk unloaded without unregistering
done! well, technically, I didn't file the bug because there is already one filed to google here http://www.google.com/support/forum/p/Talk/thread?tid=187a50cb38266f2b&hl=en&fid=187a50cb38266f2b00046871fa8f8970
that'll work too. good luck. definitely try installing the latest version of their plugin in case it fixes the problem.
Status: RESOLVED → VERIFIED
no worries mate, even though I have no clue whether someone at Google would have a look at it (or how soon), as this could deter firefox users away due to their inability to access gmail with googletalk plugin installed (and enabled).
kev, any contacts at google that would help move this along?
I think resolved bugs are less likely to get any attention, perhaps this should be reopened?
Keywords: common-issue?
I agree, I have recently encountered this (https://bugzilla.mozilla.org/show_bug.cgi?id=509549) and it is significantly hampering my browsing experience. I am having to live with the current workaround of having to disable the plugin. (In reply to comment #13) > I think resolved bugs are less likely to get any attention, perhaps this should > be reopened?
what sort of attention would you like? put differently. imagine i sell you a sandbox made of wood, http://www.backyardcity.com/images/OPC/SandboxWithRoof.jpg the next guy over sells you a "ground spinner", http://content.artofmanliness.com/uploads/2008/07/groundbloom.jpg you decide to stick the ground spinner into the wooden sandbox i sold you (it's not a big sandbox, and yes, it's made of wood) ... without any sand, and then you light it. the spinner spins and ignites the sandbox, and the sandbox burns. when you come to me complaining that the wooden sandbox i sold you burned, what exactly do you expect me to say? I'm willing to explain the physics and chemistry behind why using fireworks in a sandless sandbox is a bad idea. but it's not the fault of the sandbox that something like fireworks were used inside it. to make the example better, imagine that the guy selling the ground spinner says "works well in sandboxes". Who should you blame when the sandbox burns?
The kind of attention I am looking for is to investigate why this crash starts happening AFTER upgrading to v3.5.2. The least I expect is to have this bug in a open (or similar status) and not being dispensed off as being invalid. I am already pursuing a bug report with Gtalk plugin team.
So what is this Google Talk plugin? Are we talking about this extension? https://addons.mozilla.org/en-US/firefox/addon/8241
It is the "Google Talk NPAPI Plugin" that exists as the file "npgoogletalk.dll" within the FF plugin folder. It has also been discussed here: http://support.mozilla.com/tiki-view_forum_thread.php?locale=da&comments_parentId=265176&forumId=1
>The kind of attention I am looking for is to investigate why this crash starts >happening AFTER upgrading to v3.5.2. Ask the Google people why the plugin unloads without unregistering ? How should the Mozilla.org developers know why it's doing that ? >The least I expect is to have this bug in >a open (or similar status) and not being dispensed off as being invalid. There is no further discussion needed because it's clear that they violate the API and this can not be fixed on our side. invalid= not a bug on our side and don't forget that Bugzilla is not there to solve user issues
Sighh, this is going around in circles. Pl. take a moment to read my previous comment about my previous bug report (https://bugzilla.mozilla.org/show_bug.cgi?id=509549). My addition to this bug report is that the plugin continued to perform normally in v3.5.1. But it seems to crash FF v3.5.2. As said before, I am already chasing a similar conversation with the plugin folks, my request here is to identify what in the FF upgrade changed it's behavior causing it to crash.
mskadu, as matti said, it is not our fault that bad code in the plugin broke during a Firefox upgrade. If we tried to not break every plugin and addon, then you would never get any work done.
we do have partner outreach to work with plugin providers to make sure they stay compatible. kev, do you have contacts with the the gtalk plugin group?
Seeing many instances of this stack on support.
Keywords: common-issue? → common-issue+
that's odd because I see very few incoming reports on this exact signature over the last few weeks report for the stack signature user32.dll@0x1898d 7 total crashes for user32.dll@0x1898d on 20090805-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090806-crashdata.csv 3 total crashes for user32.dll@0x1898d on 20090807-crashdata.csv 3 total crashes for user32.dll@0x1898d on 20090808-crashdata.csv 4 total crashes for user32.dll@0x1898d on 20090809-crashdata.csv 9 total crashes for user32.dll@0x1898d on 20090810-crashdata.csv 17 total crashes for user32.dll@0x1898d on 20090811-crashdata.csv 9 total crashes for user32.dll@0x1898d on 20090812-crashdata.csv 12 total crashes for user32.dll@0x1898d on 20090813-crashdata.csv 3 total crashes for user32.dll@0x1898d on 20090814-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090815-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090816-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090817-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090818-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090819-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090820-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090821-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090822-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090823-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090824-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090825-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090826-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090827-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090828-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090829-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090830-crashdata.csv 0 total crashes for user32.dll@0x1898d on 20090831-crashdata.csv If I back off to look at a more generalized search for crashes at other addresses in this system .dll I get more crashes, but also a trend downward. These other crashes at other address may, or may not be related to the bad google talk plugin code. report for the stack signature user32.dll@0x 692 total crashes for user32.dll@0x on 20090805-crashdata.csv 357 total crashes for user32.dll@0x on 20090806-crashdata.csv 358 total crashes for user32.dll@0x on 20090807-crashdata.csv 397 total crashes for user32.dll@0x on 20090808-crashdata.csv 349 total crashes for user32.dll@0x on 20090809-crashdata.csv 1217 total crashes for user32.dll@0x on 20090810-crashdata.csv 1615 total crashes for user32.dll@0x on 20090811-crashdata.csv 1549 total crashes for user32.dll@0x on 20090812-crashdata.csv 2461 total crashes for user32.dll@0x on 20090813-crashdata.csv 940 total crashes for user32.dll@0x on 20090814-crashdata.csv 41 total crashes for user32.dll@0x on 20090815-crashdata.csv 49 total crashes for user32.dll@0x on 20090816-crashdata.csv 47 total crashes for user32.dll@0x on 20090817-crashdata.csv 46 total crashes for user32.dll@0x on 20090818-crashdata.csv 58 total crashes for user32.dll@0x on 20090819-crashdata.csv 72 total crashes for user32.dll@0x on 20090820-crashdata.csv 65 total crashes for user32.dll@0x on 20090821-crashdata.csv 60 total crashes for user32.dll@0x on 20090822-crashdata.csv 52 total crashes for user32.dll@0x on 20090823-crashdata.csv 65 total crashes for user32.dll@0x on 20090824-crashdata.csv 71 total crashes for user32.dll@0x on 20090825-crashdata.csv 73 total crashes for user32.dll@0x on 20090826-crashdata.csv 74 total crashes for user32.dll@0x on 20090827-crashdata.csv 60 total crashes for user32.dll@0x on 20090828-crashdata.csv 60 total crashes for user32.dll@0x on 20090829-crashdata.csv 54 total crashes for user32.dll@0x on 20090830-crashdata.csv 50 total crashes for user32.dll@0x on 20090831-crashdata.csv
Crash Signature: [@ user32.dll@0x1898d ]
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