492437 - Norton Confidential Firefox crash [@ coFFPlgn.dll@0x2e2f1] and general instability in coFFPlgn.dll

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[chris hofmann]

looking at a one week sample of crashes for 3.0.9 I'm seeing over 1200 crashes at:

1209 coFFPlgn.dll@0x2e2f1 

about 1/3 of these have the url:about blank possible indicating some relation to open new tab, but a variety of other urls are also listed.  comments also indicate many users encountering crashes with this signature at shutdown.

if you add in all the other possibly related crashes in this .dll at other address it would point to a general instability problem.  

there is also a long running thread on the norton support forum
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=41555&view=by_date_ascending&page=1

here are the other possibly related signatures and counts of 3.0.9 crashes in the last week

 359 coFFPlgn.dll@0x2db6a 
 313 coFFPlgn.dll@0x67e8c 

  66 coFFPlgn.dll@0x2a9e5 
  46 coFFPlgn.dll@0x8c5d 
  32 coFFPlgn.dll@0x29854 
  29 coFFPlgn.dll@0x67e8d 
  29 coFFPlgn.dll@0x8a4d 

  13 coFFPlgn.dll@0x6ad64 

   5 coFFPlgn.dll@0x9e3a 
   5 coFFPlgn.dll@0x5c6b 

   2 coFFPlgn.dll@0x6c42c 
   2 coFFPlgn.dll@0x6e10d 
   2 coFFPlgn.dll@0x67e94 
   2 coFFPlgn.dll@0x133a3 
   2 coFFPlgn.dll@0x59657 

   1 coFFPlgn.dll@0x15d7e 
   1 coFFPlgn.dll@0x23881 
   1 coFFPlgn.dll@0x2e2f3 
   1 coFFPlgn.dll@0x32dbb 
   1 coFFPlgn.dll@0x38b6e 
   1 coFFPlgn.dll@0x3bc90 
   1 coFFPlgn.dll@0x3bd86 
   1 coFFPlgn.dll@0x3e28f 
   1 coFFPlgn.dll@0x43da5 
   1 coFFPlgn.dll@0x43db0 
   1 coFFPlgn.dll@0x6ad65 
   1 coFFPlgn.dll@0x6b0b4 
   1 coFFPlgn.dll@0x8ab8 
   1 coFFPlgn.dll@0x8c5f 
   1 coFFPlgn.dll@0x2db6a 
   1 coFFPlgn.dll@0x2e2f3 

setting this to a plugin compatibility problem until we know more.

Comment 1

[chris hofmann]

kev, do you know if norton is tracking on this issue?

Comment 2

[Samuel Sidler (old account; do not CC)]

fwiw, this ranks #23, #39, #47, and #68 in the topcrash list for Firefox 3.0.10, which, combined, gives it an overall ranking of #5 (currently around 8000k reports in the last week).

Comment 3

[Henrik Skupin [:whimboo][⌚️UTC+1]]

One user experience this problem too. I told him to check several components and run tests with disabling them. He has version 16.5.0.135 installed. He will report back shortly.

Comment 4

[Kevin Israel]

I have found that the Norton Safety Minder Firefox extension (part of Norton Online Family) causes a crash when opening a tab in a new window (at least when the tab is dragged off of the tab bar). Disabling the add-on stops the browser from crashing. I am running Windows 7 Starter, Firefox 3.6.8 and the crash signature is coFFFw.dll@0x31171

Comment 5

[chris hofmann]

clegnitto, have you been in contact lately.  we should get norton folks looking at this.   annoyingring,  thanks for isolating steps to reproduce.

Comment 6

[Sheila Mooney]

Looks like we cannot find this signature anymore. Likely the 3rd party issue got fixed or there is some other new signature. Crashes don't seem to appear with this dll anymore so resolving as works for me.