493390 - losing emails

Status: VERIFIED INCOMPLETE

(Firefox :: General, defect)

Description

[Ron Gebo]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)

I reported this problem to comcast but they told me it is your problem.
I keep losing emails and I don't know why.

Reproducible: Sometimes

Actual Results:  
unable to reproduce the problem

Comment 1

[Majken Connor [:Kensie]]

Hi Ron. Bugzilla is for reporting issues with the product code once there's been a bit more work to determine that others are seeing the problem, and under what conditions the problem occurs.

Fortunately we have some great support options that can help you out with this. If you're using Firefox to view your mail through comcast's website, you should go to http://support.mozilla.com and get help there.

If you're downloading your mail to Thunderbird then you should check out this page http://www.spreadthunderbird.com/node/91 for your support options.

Once you've had help finding out what the problem was it turns out it was in fact caused by a problem in Firefox or Thunderbird code, please file a new bug following these guidelines https://developer.mozilla.org/en/Bug_writing_guidelines