493542 - Adobe Acrobat Connect Presentations Are Not Working

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Senthil]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.0.10) Gecko/2009042523 Ubuntu/9.04 (jaunty) Firefox/3.0.10
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.0.10) Gecko/2009042523 Ubuntu/9.04 (jaunty) Firefox/3.0.10

I have not been able to watch Adobe Acrobat Connect recorded presentations in Ubuntu.

In Windows, if I hit a presentations's link, I get:

    Adobe Acrobat Connect Pro Meeting
    Loading...
    Loading... done
    Connecting...
    Then, the presentations starts

In Linux (Firefox), I get all of the above, except that it stays on "Connecting..." and the presentation never starts.

Here's an example presentation link: http://my.adobe.acrobat.com/_a227210/p59578003/

Here is an old post mentioning the same problem:
http://ubuntuforums.org/showthread.php?t=902415

Reproducible: Always

Steps to Reproduce:
1.On LINUX Open Firefox and try http://my.adobe.acrobat.com/_a227210/p59578003/
2.
3.
Actual Results:  
Adobe Acrobat Connect Pro Meeting halts at a page, which says Connecting ...


Please try http://my.adobe.acrobat.com/_a227210/p59578003/ to see the problem on LINUX. On Windows, it works properly.

Comment 1

[Senthil]

Okay, the problem was actually with the flash plugins from the repository and on my machine, which x86_64, I had to use the 64 bit flash plugin released by adobe.

Solution:
1) Uninstall nspluginwrapper from Synaptics Package Manager ( This will remove flashplugins along with it).
2) Download 64 bit plugin for linux (http://download.macromedia.com/pub/labs/flashplayer10/libflashplayer-10.0.22.87.linux-x86_64.so.tar.gz ) and place it under your .mozilla/plugins directory.

It works now.