Used 08-17-08-M18 commercial build for Linux & Mac platforms: Got an Alert when trying to save "viewed Inbox message" as template 1) Login to a migrated IMAP mail account's profile w/ save as template on server's template folder 2) After viewed some messages from the Inbox and selected one message. 3) Tried "File|Save As|Template" for above selcting message 4) Got an Alert: "Unable to save the message. Please check your file name and try again later" Expected results: Should save the viewed Inbox message to the server template folder without this Alert. Additional Info: Problem is not occurring on Windows platform, it's only occurring on Linux & Mac platforms
step 1) is describing setup the template save as server's template folder.
Adding pp on the keywords since it is only occurring on Linux & Mac platforms.
Hmm... I just tried with migrated IMAP profile set to save to Templates on the IMAP account, had no problem. Using 2000-08-17-13 linux rh6.0 and 2000-08-17-08 mac OS 9.0. I went to Karen's cube and checked the migrated 6.0 account settings to see where her Templates pref was pointing to. It was set to "Choose a folder", indicating the setting didn't migrate right. I know there's an old old bug (pre-beta1 I think) about migrating and getting the Choose a Folder setting. I will look that up. However, in this case with Templates, the error message should not refer to a File name but should point user to account settings.
QA Contact: lchiang → huang
Well, I checked for Seth bugs about migrating and getting bad settings for the copies & folders... I didn't see one. I know we have/had several bugs about the bad pref after migration. cc esther, she may remember.
OK, Karen's setup on linux fails silently (no alert) when trying to save Template from a (migrated) News account from the same migration. No alert, but the Templates folder never gets the saved message. I made sure I'm actually getting saved templates both for my (linux) IMAP and news accounts migrated in the same way. We glanced over Karen's preferences.js (4.x) and prefs.js (6.0) for the migrated profile and nothing jumped out as garbage characters or incomplete paths for the copies & folders prefs. Don't know what caused this...
Laurel & I tried to get a clue why hers is working and mine is not working. It should be something causing this problem.... I am just attaching two prefs.js as folowing for both 4.x & 6.0, hope developers can find the clue.....
With the correct preference setup for 4.x and migrated to 6.0, I am still having this problem on today's Linux build (08-18-06-M18 commercial build). I suspect this is Linux environmental problem, I still need to investigate more for this problem specific on Linux platform .....
Yes. This is Linux environmental causing Seamonkey Mail & News problems. By using 08-21-12-M18 commercial build, I did the investigation as following: 1) If users install seamonkey under their home directory (ex:/home/khuang or /u/huang) and running the application from there, there will be no problem at all for save as template for viewed messages for both Mail & News. 2) If users install seamonkey under root environment(ex:/usr/netscape) and running the application from there by access as root, there will be no problem at all for save as template for viewed messages for both Mail & News. 3) If users install seamonkey under root environment(ex:/usr/netscape) and running the application from user environment & access as user, problem will occur as I described for save as template for viewed messages for both Mail & News: * Mail: - Profile Info: doesn't matter whether users use migrated profile or not since problem is also occurring on NEW profile. - Preference Info: doesn't matter whether users set the save as template to local or server, both will display the same Alert: "Unable to save the message. Please check your file name and try again later" - If tried to send the messages, will send successfully but received an Alert: " Your send operation was successful, but copying the message to your Sent folder failed, would you like to return to the compose window?" , After select OK will encounter bug 49403 problem.... *News: - Preference Info: > If users set the "save as template" to server -- no Alert at all, didn't save the news messages as template at all, nothing happened. > If users set the "save as template" to local -- it crash right away everytime. ** In the UNIX/Linux environment, since users can also install the application from other location (ex: /usr/subdirectory),and there is crash occurring for news for running same scenario, I am nominating this bug nsbeta3. Updating the summary to reflect the real problems. Reassign to Seth since this is specific for Linux problem Ccing Alec since Alec probably knows what is causing this problem.....
Assignee: putterman → sspitzer
Summary: Got an Alert when trying to save "viewed Inbox message" as template → Linux ONLY: Users run application from other directory encounter Mail & News problems
Nominating nsbeta3 this time.
*** Bug 49403 has been marked as a duplicate of this bug. ***
+, P2 per mail triage. Karen - try this on other platforms. For example, on Windows, make the install directory non-writeable. What happens if you try some of the items you mention in this bug report after you make the install directory non-writeable? Perhaps we are writing temp files to a directory where the user has no permission to do so?
Priority: P3 → P2
Target Milestone: --- → M18
No problem at all On Windows even after I make the install directory non-writeable. I can save copy of send messages, save as template for viewed messages for both Mail & News.
second pass: - per mail triage
Whiteboard: [nsbeta3+] → [nsbeta3-][cut 8/28]
Sorry for the extra mail. Removing mail4 keyword.
Whiteboard: [nsbeta3-][cut 8/28] → [nsbeta3-][cut 8/28] relnote-user
clearing milestone, m17 and m18 are meaningless now. these need to be triages along with the rest.
Target Milestone: M18 → ---
Non-root users also are unable to deselect the option to save a copy of outgoing mail. Root can deselect it fine. Non-root users can uncheck the box, but it has no effect. Every time the Account Settings screen is brought back up, "Place a copy in:" is selected under Copies & Folders, and any different options besides "Sent Folder" are undone.
I've never been able to keep settings for 'save sent' 'save draft' or 'save template'. The dialog allows me to choose, then I shut down all instances of Mozilla and they come back unset. Current version is release candidate 2, but this behavior has been at least back to .98 I installed previous releases as root, but this time installed as user; same behavior. I'm running Redhat 7.2, KDE 2.2-11.
Mozilla 1.1b nightly build Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.1b) Gecko/20020901 I am not very sure what I do is right to exam this bug, but mozilla works well for me . I create a new profile, create a foler Templates. It is funny that mozilla think this folder is special because the icon for this folder is not like others. Then I save a inbox message as a template and everything is okay.
Mozilla 1.0 and 1.2 as well as Netscape 7.0 take some action with Send, when installed as root: the time stamp of Send.msf changes, but the Send file itself does not. So it does not make a copy to send folder, the only possibility to get a copy seems to be: use CC the message to some address having different name and e-mail address (if the name is the same it does not work) and forward that back.
Linux/Solaris: (Running as a user and not as root. I did not do the install) Haven't been able to have copies directed to my Sent, Drafts and Templates Folders since moving to Mozilla/NS7.x. The 'Mail & News Accounts Settings' menu has always been messed up. Renamed my "Local Folders" directory to "Local" edited "preferences.js" and "prefs.js" to reflect only "Local" Everything works fine now and the menu options finally work perfectly. It couldn't handle the [space] between Local and Folders
Are people still seeing this with recent SeaMonkey builds? Are you using sudo to install as root (bad)?
Assignee: mail → nobody
QA Contact: search → message-display
(In reply to Andrew Schultz from comment #23) > Are people still seeing this with recent SeaMonkey builds? Are you using > sudo to install as root (bad)?
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
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