496241 - KB article: Download error -228 when installing add-ons

Status: RESOLVED INVALID

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Matthew Middleton (:zzxc)]

The instructions for handling the -228 download error are currently on "Unable to install add-ons", but this page is very long and is handling too many different problems.  This section should be expanded into a full article, and additional sources of this problem should be covered: firewalls blocking access to addons.mozilla.org and/or releases.mozilla.org, blocked redirection (from network.http.redirection-limit), and bad ipv6 configuration (releases.mozilla.org has an AAAA record).

Comment 1

[[:Cww]]

Also, corporate/intranet blocking (not just firewall) and possibly disk space (I think that's also a 228 but I could be wrong)

Should we give the workaround for downloading the xpi on another computer/connection and installing manually?

Comment 2

[Tom Ellins [:TMZ]]

zzxc: do we have a update on this or would you like someone else to take it?

Comment 3

[Scoobidiver (away)]

According to https://support.mozilla.com/en-US/kb/how-the-knowledge-base-works, article requests are no longer tracked in Bugzilla.

Reporter, if you consider your request is still applicable, post a new thread describing the content with "[Proposed] Name of the article" as title in https://support.mozilla.com/forums/knowledge-base-articles

I close this bug as invalid.