497634 - Bank of America "expand transaction" arrow spins forever

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Ed Lee :Mardak]

Attachment: funky (top) arrow spinning

I was testing on 3.5Preview and logged in to bankofamerica.com and viewed my checking account and clicked on the arrow to view more details on a transaction, but then it just kept spinning forever.

Normally, clicking the arrow makes it go from pointing right to pointing down and details are shown.

Now I'm unable to interact with any of the other transactions or arrows, but other navigation links seem to work. (I'm guessing the transactions use onMouseOver to decide when to style the "links".)

I saw some text flash briefly under the listing like "please wait", so the arrow kinda acts like a progress animation.

But this isn't limited to 3.5Preview. I see it on trunk and Firefox 3. It seems to work fine in Safari though.

However, if I go to another page and return to the transactions page, clicking the arrow shows the details after it spins 3/4 (instead of the usual 1/4 turn).

Additionally, I only seem to run into this issue on one of my transactions: 
BKOFAMERICA ATM DEPOSIT 06-05 #004043 CUSTOMER 6030 BANK OF AMERICA, SAN JOSE, CA 

Where that details has an additional option "View Images" for the deposit slip. (I don't have any other ATM deposit transactions listed.)

Comment 1

[Ed Lee :Mardak]

Attachment: finished spinning, undefined

I was trying to capture a video with Jing, and the spinner stopped this time and opened the details information for the problematic transaction, but everything changed to undefined.. ?

Comment 2

[Ed Lee :Mardak]

Attachment: arrow spinning (swf)

Jing video of the arrow spinning

Comment 3

[Ed Lee :Mardak]

Attachment: please wait (swf)

Some reason when I try recording with Jing, it prevents the problem from showing up, so it eventually loads, but there's an odd looking Please Wait message.

Comment 4

[Nochum Sossonko [:Natch]]

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090610 Minefield/3.6a1pre

Couldn't reproduce on trunk. The arrow spins round on transactions with "view images" choice, but after ~500ms it pops open and all is fine.

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1pre) Gecko/20090610 Shiretoko/3.5pre

On branch I was able to repro consistently, requesting blocking.

Comment 5

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Can someone check with a nighly build of Minefield from a couple days ago? Probably it has been fixed on trunk already.

Comment 6

[Nochum Sossonko [:Natch]]

(In reply to comment #5)
As I said, on latest-trunk this isn't an issue. Problem is, latest-branch has only one bug that can possibly fix this (bug 497102, dunno really what it is...) that I haven't updated to yet. I'll update now.

Comment 7

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Why should this be the only one? Could it somehow dependent to the focus refactoring patch?

Comment 8

[Nochum Sossonko [:Natch]]

(In reply to comment #7)
> Why should this be the only one? Could it somehow dependent to the focus
> refactoring patch?

It's the only one that I *didn't test*. Hopefully this will be fixed by one of the blockers yet to land on branch:

https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&keywords_type=nowords&keywords=fixed1.9.1+verified1.9.1&resolution=FIXED&field0-0-0=flagtypes.name&type0-0-0=equals&value0-0-0=blocking1.9.1%2B

I'll try to bisect on tm...

Comment 9

[Nochum Sossonko [:Natch]]

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10

Sorry, reproduced this on 3.0. The outcome depends on whether you click on a regular transaction first. If you click on a non-deposit first and it expands successfully, then click on a deposit it will work. If you click on a deposit first it spins forever. Please confirm.

Comment 10

[Ed Lee :Mardak]

I see that behavior too.

If the first transaction I click after logging in is the "bad" one, it briefly shows the Please Wait and spins forever. If I reload the page and click on the bad one, it spins forever.

However, in both cases, if I click something else then click the bad one, it will eventually load.

Comment 11

[Henrik Skupin [:whimboo][⌚️UTC+2]]

So, it works that way in other browsers?

Comment 12

[Nochum Sossonko [:Natch]]

Works in IE, over to TE :)

Comment 13

[Henrik Skupin [:whimboo][⌚️UTC+2]]

And that makes it TE? Why it shouldn't be a problem in our code? I don't think there was enough investigation made on this issue. A testcase would still be wanted.

Comment 14

[Brendan Eich [:brendan]]

Do the STR work in Firefox 2 or earlier? How about in other non-IE browsers?

/be

Comment 15

[Ed Lee :Mardak]

I only get this forever-spinning-arrow behavior for my ATM deposits (not direct deposit or teller deposits).

I see the problem in all Firefox: 3.6a1pre, 3.5, 3, 2, 1.5, 1

Comment 16

[Ed Lee :Mardak]

I don't see the problem in Safari 4, Google Chrome 3, Opera 9.6 (all on os x)

Comment 17

[Karl Dubost💡 :karlcow]

This needs testing by someone with an account.

Comment 18

[Nochum Sossonko [:Natch]]

They've changed their site since this was filed drastically. In any event, I can't reproduce this now.

Comment 19

[Mike Taylor [:miketaylr]]

Thanks. Let's close it as INVALID since the site is different now.