498729 - Add SUMO link after Signature in heading of /report/index

Status: RESOLVED FIXED

(Socorro :: General, task)

Description

[Austin King [:ozten]]

To streamline the support.m.com flow of a user clicking on about crashes and finding a knowledge base article, we should add a "Get Support" link just after the crash signature.

This link will be a SUMO query string with the signature.

Chang
1) Is this the correct link?
http://support.mozilla.com/tiki-newsearch.php?where=all&locale=en-US&q=<<Crash Signature>>&sa=
2) Does the signature need to be cleaned up before being a good search term (i.e. remove parenthesis or memory addresses, etc)

Examples:
http://support.mozilla.com/tiki-newsearch.php?locale=en-US&q=nsIFrame%3A%3AGetAncestorWithView%28%29&sa=
http://support.mozilla.com/tiki-newsearch.php?where=all&locale=en-US&q=_PR_MD_SEND&sa=

Comment 1

[[:Cww]]

Some cleanup would be nice.  Mostly, we'll be tagging articles however you see them from socorro so whatever you send we'll make work.  Try GoogleDesktopMozilla.dll@0x5512 for an example.  The ones you tried just don't have workarounds right now (or we don't know about them) so we try not to have articles that say "too bad".

You also need to explicitly specify where=all so that it will also search forum posts in case someone on the forum posted a solution without it making it into a KB article yet.

Comment 2

[Austin King [:ozten]]

Attachment: Screenshot of SUMO Link

A stawman of SUMO link on the crash report detail page.

Comment 3

[Austin King [:ozten]]

(In reply to comment #1)

Okay I get 3 search results for 'GoogleDesktopMozilla.dll@0x5512' with:
1) Clean up GoogleDesktopMozilla.dll@0x5512 to GoogleDesktopMozilla.dll
2) Link becomes
http://support.mozilla.com/tiki-newsearch.php?where=all&q=GoogleDesktopMozilla.dll

Let me know if there are any other tweaks, and if you have any improvements on the screenshot which attached.

Comment 4

[Austin King [:ozten]]

This is staged. please give any feedback.
Example:
http://crash-stats.stage.mozilla.com/report/index/7202beed-e533-4caa-b9f7-7c2872090623

More stage data:
http://crash-stats.stage.mozilla.com/query/query?do_query=1&product=Firefox&range_value=1&range_unit=weeks&query_search=signature&query_type=exact&query=